BP
Barry P
1 reviews | Active since Mar 2024
16 Mar 2025, 11:22
A soured experience
We had a great experience up until the final invoice came through. When we collected the car on the 27 th of February from the Bryanston branch, we decided to upgrade the vehicle. The additional cost was processed immediately, and it immediately came through on my credit card. The gentleman who did the transaction assured me that the contract that would be sent through to my email address, would reflect the upgrade and the payment. This DID NOT happen. Very disappointing. Now I am wondering how long before the error is corrected and how long before I get back my deposit !!!
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Woodford Car Hire's replyOfficial
16 Mar 2025, 19:50Dear Barry
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Magdalene Cornelius
The Woodford Group
Vision 2025 Team
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Magdalene Cornelius
The Woodford Group
Vision 2025 Team
Woodford Car Hire's reply16 Mar 2025, 19:50
Official
Dear Barry
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Magdalene Cornelius
The Woodford Group
Vision 2025 Team
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Magdalene Cornelius
The Woodford Group
Vision 2025 Team