A Hilux SUV turns into a Corolla

3 Weeks before my departure from CT to JHB I booked a Toyota Hilux or similar new SUV.The money was deducted and documents confirmed.On my arrival at OT,I waited 30 minutes for the poor reception guy to find my bakkie.Nothing.I was convinced to take a Toyota Corolla ,instead.The guy promised me by 17:00 that day,they will exchange the vehicles.At 18:00 there was still no news,nor new cars!.I tried to phone them,but nobody answered.Three days later I received a call .They wanted to change the cars,after 4 days.I told them to keep the bakkie and repay me the difference between a SUV and a Corolla.I expected a letter to explain what happened,as well.I waited 14 days for my deposit to be released with no letter up till now...6 weeks later.As a frequent flyer,I will never,never,ever make use of Woodford again.