1 reviews | Active since Feb 2017
A bunch of *******
A bunch of *******.
I rented a Hyundai Atos on the 10th of April and returned the car on the 12th. I had mistakenly left a pair of sunglasses that holds sentimental value and a black jacket in the boot. I had realized once I had returned to my home and called immediately, the lady who answered said that she would be in contact with returns and would get back to me. I never received any call.
I subsequently tried calling repeatedly where no one answered the call, and emailed the call center to try and get some assistance. They had emailed an employee by the name of Wayne from the Cape Town branch who never responds.
I returned to the branch hoping to find my items in the lost and found, but was laughed at in the face by the employees saying that my items have most probably gone to the depot and is now been reclaimed by those who work there.
Essentially I have been ****** of my items even when I have been so proactive in attempting to retrieve these items. It is clear that this is an organization that preys on those customers who may misplace any of their valuables. It is essentially Christmas for these *******.
The level of customer engagement, and urgency from the call center and Cape Town branch have been nothing short of a disgrace. Is this how you treat your customers? You ***** from them?
Furthermore, the holding deposit that was taken from my credit card 10 days ago is still on hold?!
I have been left ****** and quite frankly embarrassed by employees as they have ****** from me and literally laughed at my face because of this.
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.
We are so sorry you are experiencing this much frustration.
Kindly allow me to look into this.
We would like to work extremely hard to gain your trust back.
Thank you for your support.
Yours Sincerely.
Kayla Marriott
The Woodford Group
Vison 2023 Team
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.
We are so sorry you are experiencing this much frustration.
Kindly allow me to look into this.
We would like to work extremely hard to gain your trust back.
Thank you for your support.
Yours Sincerely.
Kayla Marriott
The Woodford Group
Vison 2023 Team
I just received confirmation that after 9 days that they still cannot find my items.
It is safe to now come to the conclusion that the employees on duty for that vehicle have now taken possession of these items and I will never see these items again after actively taking action to retrieve them immediately.
Thank you for exposing your organization and the people who are employed. I will actively and strongly be discouraging people from ever using your services.
I still have not received my holding deposit that was put on hold on my account as well. It's been 9 days.
Kind Regards,
Joel Ganesan
I just received confirmation that after 9 days that they still cannot find my items.
It is safe to now come to the conclusion that the employees on duty for that vehicle have now taken possession of these items and I will never see these items again after actively taking action to retrieve them immediately.
Thank you for exposing your organization and the people who are employed. I will actively and strongly be discouraging people from ever using your services.
I still have not received my holding deposit that was put on hold on my account as well. It's been 9 days.
Kind Regards,
Joel Ganesan