A bit slow to process

Well I have been a loyal customer for over 6 years and I’m just a little bit annoyed that when I make a booking I can no longer pay directly online before turning up to pick my car up. As Woodford have all my details on file, there is now a new process at the desk for photocopying my driver’s licence which even adds more time if there are other customers around. I’m not sure what is going on but please sort this asap. Otherwise no issues with Woodford. I highly recommend them.