A bad experience with Woodford Car Hire.

I collected a vehicle from Woodford O R Tambo at 17:30 on Friday 16th February 2023. It was unchecked. On arrival at Sun City I noticed the back board in the boot was cracked. On my return of the vehicle on Sunday 18th February at 17:00, once again the vehicle was not checked. I pointed out the broken backboard to the extremely rude lady receiving the car. She called a very arrogant young man who told me to complete the declaration form stating what happened. I told him a received the vehicle like that and just wanted to bring it to their attention. I was running late for a flight but none the less completed the form, after being told, 'it will take you as long as it takes you to write on it.' He also told me to state on the form that I received the vehicle like that which I did.

I have now had R3227 deducted from my card for the damages. I have not been refunded my R5000 deposit. And apart from this I took the top insurance package offered by Woodford when I rented the car.

I am not receiving any replies to my email queries. I am extremely disappointed in the service by the airport team and the lack of communication from Woodford.

A lesson for me. Never accept a car without it being checked in and outside by the team and never report something that was not your fault to be kind.