WV
Warren V

1 reviews | Active since Mar 2024

20 Sept 2024, 08:51

Woodford Car Hire

<div>SO I TAKE FULL COVER ON THE VEHICLE I HIRE, WHICH INCLUDES TYRES. I HAPPEN TO GET A NAIL IN THE TYRE AND THEN THEY CHARGE ME R 575,00 AS AN ADMIN FEE TO INSPECT THE TYRE. WHAT A LOAD OF BULL****…… SHOULD HAVE SEEN THIS COMING BASED ON THE UNFRIENDLY , I DON'T CARE ATTITUDE OF STAFF.

THERE ARE SO MANY OTHER CAR RENTALS TO CHOOSE FROM, SO AVOID WOODFORD. THEY MAY LOOK CHEAPER , BUT THEY WILL FIND A WAY TO GET MONEY OUT OF YOU. VERY ************* COMPANY, WHAT THE STAFF SAY AND WHAT HAPPENS , TWO DIFFERENT THINGS.

THEY SAY REFER TO THE SMALL PRINT WHICH THEY MAIL TO YOU AFTER YOU HAVE SIGNED AND LEFT. IS THET LEGAL ? SHOULD THE IMPORTANT SMALL PRINT NOT BE EXPLAINED. CAN YOU IMAGINE THE LINES IF EVERYONE HAD TO READ THESE CONDITIONS.</div>

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Replies (2)
Woodford Car Hire
Woodford Car Hire's reply20 Sept 2024, 09:14
Official
Dear Warren

Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.

We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.

Customer care will be in touch with you shortly 

Thank you for your support.

Yours Sincerely.

Abigail Mentor
The Woodford Group
Vision 2024 Team
WV
Warren V's update20 Sept 2024, 10:28
Reviewer Update
So as expected a GENERIC response. Blah Blah Blah and nothing gets done, thinking that the public are fools. Do not use Woodfords for your car hire. Look at all the bad reviews an how they respond.