TM
Tracy M
1 reviews | Active since May 2024
06 May 2024, 09:05
18 Day Authorisation hold and counting...
Rented a car from Woodford Car Hire Cape Town on 18 April. I am still waiting for the authorisation hold to be released, almost 3 weeks later. Two Woodford call centre agents have both told me it's been released, however my bank tell me it's not so. Back and forth from Woodford to my bank, back to Woodford for the 3rd time this morning. Not holding my breath for a call back.
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Replies (3)
Woodford Car Hire's replyOfficial
06 May 2024, 10:24Dear Tracy
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback. We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back. You may email us on *** Thank you for your support. Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2024 Team
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback. We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back. You may email us on *** Thank you for your support. Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2024 Team
Woodford Car Hire's reply06 May 2024, 10:24
Official
Dear Tracy
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback. We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back. You may email us on *** Thank you for your support. Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2024 Team
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback. We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back. You may email us on *** Thank you for your support. Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2024 Team
TM
Tracy M's updateReviewer Update
06 May 2024, 11:14Hi Woodford. Thanks for the automated response and for NOT sharing the e-mail address that you imply you provide, on which to e-mail you. You have my number from my rental contract as well as from my three telephonic enquiries, to which I am still waiting a response.
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TM
Tracy M's update06 May 2024, 11:14
Reviewer Update
Hi Woodford. Thanks for the automated response and for NOT sharing the e-mail address that you imply you provide, on which to e-mail you. You have my number from my rental contract as well as from my three telephonic enquiries, to which I am still waiting a response.
image.png 66.19 KB
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Woodford Car Hire's replyOfficial
09 May 2024, 10:15 Dear Tracy
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback. We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back. I've personally emailed you, i will definitely resolve your query. Thank you for your support. Yours Sincerely.
Kayla Marriott
The Woodford Group
Vision 2024 Team
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback. We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back. I've personally emailed you, i will definitely resolve your query. Thank you for your support. Yours Sincerely.
Kayla Marriott
The Woodford Group
Vision 2024 Team
Woodford Car Hire's reply09 May 2024, 10:15
Official
Dear Tracy
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback. We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back. I've personally emailed you, i will definitely resolve your query. Thank you for your support. Yours Sincerely.
Kayla Marriott
The Woodford Group
Vision 2024 Team
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback. We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back. I've personally emailed you, i will definitely resolve your query. Thank you for your support. Yours Sincerely.
Kayla Marriott
The Woodford Group
Vision 2024 Team