EK
Edzai K
1 reviews | Active since Feb 2019
13 Aug 2025, 09:12
Seriously Disgruntled and Disgusted by Wistec
COMPLETELY DISGUSTED.
I am not surprised at why they would have 3 reviews only because this is a fly by night ISP. I bought a prepaid bundle with them and they literally told me that they are not my ISP provider. Unfortunately i was working from home and i desperately needed internet. I asked for a refund of my money and they said they are not going to refund. I realized cheap is not beneficial coz their bundles are cheap but you lose it all after all. Do not ever attempt to sign up with them. I was so deeply hurt.
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Wistec Professional Data & Telecoms's replyOfficial
13 Aug 2025, 10:01 Public Reply from Wistec Data & Telecoms We are sorry to hear that you are unhappy with your experience, and we’d like to provide clarity for the sake of transparency to all readers.
You purchased a prepaid Openserve data bundle through Wistec on 3 August 2025. As explained both telephonically and via WhatsApp, Wistec acted as the reseller for this bundle — meaning we supp**** the prepaid product, but we are not the ISP managing your physical fibre line. This is standard in the industry and is clearly stated in our product details before purchase.
Once a prepaid bundle is activated, it cannot be refunded, as it is immediately consumed and linked to your line by the upstream network provider. This is not a matter of unwillingness, but a technical and contractual limitation.
In your review, you referred to Wistec as a “fly-by-night ISP.” We wish to correct that for anyone reading: Wistec is a fully registered South African company, in continuous operation for over [26 years], serving thousands of clients nationwide. We have long-standing supplier agreements with major network providers and a proven track record of reliable service.
For the record, our WhatsApp conversation shows that:
We understand that connectivity issues can be frustrating — especially when you’re working from home — but the facts show that Wistec engaged with you in good faith, followed the correct process, and remained professional throughout.
Wistec remains committed to fair business practice, clear communication, and helping customers find the right solution for their needs.
— Wistec Data & Telecoms Team
You purchased a prepaid Openserve data bundle through Wistec on 3 August 2025. As explained both telephonically and via WhatsApp, Wistec acted as the reseller for this bundle — meaning we supp**** the prepaid product, but we are not the ISP managing your physical fibre line. This is standard in the industry and is clearly stated in our product details before purchase.
Once a prepaid bundle is activated, it cannot be refunded, as it is immediately consumed and linked to your line by the upstream network provider. This is not a matter of unwillingness, but a technical and contractual limitation.
In your review, you referred to Wistec as a “fly-by-night ISP.” We wish to correct that for anyone reading: Wistec is a fully registered South African company, in continuous operation for over [26 years], serving thousands of clients nationwide. We have long-standing supplier agreements with major network providers and a proven track record of reliable service.
For the record, our WhatsApp conversation shows that:
- You received immediate acknowledgement of your messages.
- Our sales and technical staff worked to identify your line and liaise with Openserve’s technical team on your behalf.
- You were politely directed to our accounts department for matters outside the technical team’s authority.
We understand that connectivity issues can be frustrating — especially when you’re working from home — but the facts show that Wistec engaged with you in good faith, followed the correct process, and remained professional throughout.
Wistec remains committed to fair business practice, clear communication, and helping customers find the right solution for their needs.
— Wistec Data & Telecoms Team
Wistec Professional Data & Telecoms's reply13 Aug 2025, 10:01
Official
Public Reply from Wistec Data & Telecoms We are sorry to hear that you are unhappy with your experience, and we’d like to provide clarity for the sake of transparency to all readers.
You purchased a prepaid Openserve data bundle through Wistec on 3 August 2025. As explained both telephonically and via WhatsApp, Wistec acted as the reseller for this bundle — meaning we supp**** the prepaid product, but we are not the ISP managing your physical fibre line. This is standard in the industry and is clearly stated in our product details before purchase.
Once a prepaid bundle is activated, it cannot be refunded, as it is immediately consumed and linked to your line by the upstream network provider. This is not a matter of unwillingness, but a technical and contractual limitation.
In your review, you referred to Wistec as a “fly-by-night ISP.” We wish to correct that for anyone reading: Wistec is a fully registered South African company, in continuous operation for over [26 years], serving thousands of clients nationwide. We have long-standing supplier agreements with major network providers and a proven track record of reliable service.
For the record, our WhatsApp conversation shows that:
We understand that connectivity issues can be frustrating — especially when you’re working from home — but the facts show that Wistec engaged with you in good faith, followed the correct process, and remained professional throughout.
Wistec remains committed to fair business practice, clear communication, and helping customers find the right solution for their needs.
— Wistec Data & Telecoms Team
You purchased a prepaid Openserve data bundle through Wistec on 3 August 2025. As explained both telephonically and via WhatsApp, Wistec acted as the reseller for this bundle — meaning we supp**** the prepaid product, but we are not the ISP managing your physical fibre line. This is standard in the industry and is clearly stated in our product details before purchase.
Once a prepaid bundle is activated, it cannot be refunded, as it is immediately consumed and linked to your line by the upstream network provider. This is not a matter of unwillingness, but a technical and contractual limitation.
In your review, you referred to Wistec as a “fly-by-night ISP.” We wish to correct that for anyone reading: Wistec is a fully registered South African company, in continuous operation for over [26 years], serving thousands of clients nationwide. We have long-standing supplier agreements with major network providers and a proven track record of reliable service.
For the record, our WhatsApp conversation shows that:
- You received immediate acknowledgement of your messages.
- Our sales and technical staff worked to identify your line and liaise with Openserve’s technical team on your behalf.
- You were politely directed to our accounts department for matters outside the technical team’s authority.
We understand that connectivity issues can be frustrating — especially when you’re working from home — but the facts show that Wistec engaged with you in good faith, followed the correct process, and remained professional throughout.
Wistec remains committed to fair business practice, clear communication, and helping customers find the right solution for their needs.
— Wistec Data & Telecoms Team