No Integrity

Whispernet installed our internet service for us in March. In April they came back to do an upgrade to supply what we actually asked and paid for and to move the apparatus. We have been paying the service fees promptly in advance by debit order every month. We are in dispute with them for the amount to be paid for the upgrade. We asked for some one to call us to talk about it, but they never responded neither sent any bill. <br> Yesterday (Friday 19 June) they disconnected our service due to the unpaid bill, which has nothing to do with the service. We called and spoke to Sanet and she insisted we pay the amount before she would order the tech support to connect us again. After much arguing she agreed that we pay a reduced amount as soon as she connected us again, because we can't do an EFT without internet. We waited almost an hour so that we could pay, but was not connected. When we called the support team they said she went home but instructed them to switch on our internet AFTER they have received proof of payment. We had to beg them to switch it on.We paid the amount promptly, but feel that they act *********ly to ********* us into paying before they would connect us.<br>