Empty promises and no action.

Customer service started off ok, until I realised that it all just words, and no action.

We've being having connectivity issues for a while. Initially available bandwidth and a broken cable was blamed, but that was resolved according to a customer update email sent out.

I'm having a 30 to 50 percent packet(data) loss on my line. After a few calls the past few days, I've being told that they found the problem and is currently busy fixing the issue. This 'currently' was according to the tech person I spoke to 'as we speak someone is busy on that tower' and it will be fixed that same day.

2 Days later, I call again to again get a response that "we found something and trying to get approval to go and fix it".