Unfair trade and service

<p>Hi,</p> <p> </p> <p>I was at the branch in Main Road, close to Cavendish Square on Saturday. We test drove the Orange Ford Focus ST (for R270,000.00), and really loved it. We enquired about a few extras and Juan, the salesman, said that he would get back to us with the quote. We also enquired about the dented passenger door and he reassured us that it would be fixed. We were happy with the service. we noticed a noise at the back while driving, and according to the salesman it was due to the modified exhaust that the previous owner had fitted, but he was happy to put back the original exhaust. So the entire week we've been getting things (Finance approved, possible trade-in vehicle valued etc.) in place and following up on the price of extras. Last night I received a message saying there are two other people interested in the car, but I reassured the salesman we are definitely taking the vehicle, as I am just waiting on him to get back to me with the quote for the extras as it has been almost a week already. With this in mind I made arrangements to sell my current vehicle. this morning I received an email saying if I sign the offer to purchase it will secure the car, once again I agreed and waited on him to send me the relevant forms. An hour or so later, he emails me again to say unfortunately there is someone else who has already signed. I feel that this is very unfair trade as he could have sent me the offer to purchase the entire week already, also poor service as I am still waiting on the cost of the optional extras and I am sure it does not take an entire week just to get quotes. I even made it easier by telling him not to worry about half of the extras that we originally wanted. I feel It is unfair for us not to be given first preference as a result of poor service from one of William Simpson employees. I'd like this matter to be resolved as a matter of urgency please.</p> <p> </p> <p>This is really unfair as the other person is only going to start the whole process now. I feel as if I have been unfairly treated as even p until now I still havent received any offer to purchase.</p> <p> </p> <p>The extras that I requested prices for was the parking sensors and rear camrea, Sat Nav, Anit smash n grab, and a better sound system. I've even gone as far as telling Juan to leave the sound system and he suggested we should leave the Sat Nav as well.</p> <p> </p> <p>This is just not fair trade and I would like it to be dealt with propely before the car is sold off to someone else.</p>