Disappointed Customer - Extremely Disappointed With Poor Service and Lack of Communication

I am extremely frustrated with the service I have received. I initially booked my vehicle for a service on 17 June 2026 and was given an appointment for 19 June 2026. I made the necessary arrangements and delivered my vehicle as instructed. Later, I received a call informing me that the dealership had captured my VIN number incorrectly when my booking was created. As a result, the required service parts were never ordered. This was an internal administrative error on the dealership's side and not something caused by me. During the visit, I was also informed that a vehicle recall had been completed, something I was not previously aware of. I was then advised that the required service parts had been ordered from Avis and that I would be contacted once the parts arrived so that I could bring the vehicle back for the service. Around 29 June, I received another call advising that the parts were expected to arrive on 30 June or 1 July and that the dealership would contact me to arrange the service. To date, I have received no further communication, no updates, and no service booking. My vehicle remains unserviced. What makes this situation even more concerning is that the delay was caused entirely by the dealership's error. I fulfilled my obligations by booking and presenting the vehicle on the agreed date, yet I am now left waiting indefinitely with no communication or resolution. I am also concerned about the impact this may have on my vehicle warranty and service history. Should any warranty-related issues arise due to the missed service interval, the dealership must take full responsibility, as the delay was not caused by me. I expect:

A clear explanation as to why no one has contacted me since being advised that the parts were arriving. An urgent update on the status of the parts and service booking. Written confirmation that my warranty and service plan will not be negatively affected as a result of the dealership's administrative errors and delays. Improved communication and accountability going forward.

This experience has been extremely disappointing, and I hope management will address the matter urgently.