DM
Dennis M

1 reviews | Active since Apr 2019

05 Aug 2022, 12:36

Willhard batteries won't start your car instead leave you stranded

I bought a Willard battery from motus one stop spares in May 1st 2022 and had to return it in June 17 2022 and they were refusing to exchange it and had to fight because it was running empty on its own and didn't wanna start the car, was taken back and forth until I spoke to Desmond whose a sales Rep for the Bramley Region and was given a new 1 and used it for less then a month again same problems won't start, runs completely empty had to change my tracker device unit and alternator, Regulator take off my sound system, spot lights and still experienced same problem again while Willard customer service shifts the blame to me, my car even worse the motus one stop spares pretend as if they don't know anything think about this problem, while I was there they refuse to take back the battery saying it's not their problem now I have to see how I sort myself out. Willard customer service sucks and so is thier product, pretend and act like idiots too. On the 5th August 2022

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Replies (3)
Willard Batteries
Willard Batteries's reply05 Aug 2022, 12:47
Official
Hi Dennis, Thank you for reaching out to us. It is unfortunate that it has to be under such circumstances. It remains our priority to provide you with the necessary customer service. Please allow us to do the necessary investigations and revert to you with an outcome. We will escalate your matter to our Customer Service Manager. The Willard Team.
DM
Dennis M's update05 Aug 2022, 13:02
Reviewer Update
No your service sucks completely and customer service is poorer to because y'all turn a blind eye and pretend as if it's the customers cars that are faulty whilst you know very well that it's your batteries, what's with this thing of 1st battery test and charge and then tell the customer to go because the tester says it's ohk.

While we explain, no one wants to hear your voice instead they say there's nothing they can do about it cause they have already changed it once and now you have to see yourself out I mean batteries keep dying with 2weeks after purchase and replacement. Y'all are bulling us your loyal customers and have been using Willard for years but now am so disappointed and no more buying it
Willard Batteries
Willard Batteries's reply11 Aug 2022, 13:30
Official
Hi Dennis, as per the telephonic conversation between yourself and our Customer Service Manager, you confirmed that you are happy that we close off this complaint without further investigation. It is unfortunate that we part ways in this manner. Wishing you many more miles. The Willard Team