1 reviews | Active since Feb 2021
WILLARD POOR SERVICE
I BOUGHT A WILLARD 668W BATTERY FROM MIDAS POLOKWANE ON 20/11/23 I SINCE HAD TO JUMP START MY BAKKIE HILUX D4D FOR THE 3RD TIME SINCE AS THE BATTERY RUNS UNDER 12 V WHEN STANDING FOR 1 OR 2 DAYS. THERE IS NOTHING THAT PULL ANY POWER FROM MY BAKKIE SO THE BATTERY DONT HOLD CHARGE.TODAY SUNDAY 21/11/2024 I ALSO FIND THE BATTERY TO BE FLAT AFTER STANDING FOR A DAY. I THEN TOOK THE BATTERY OUT AND WENT TO MIDAS WITH IT TO BE CHECKED. THE PROBLEM I HAVE AND I THINK THEY JUST PULL UP THEIR SHOULDERS IS THAT I UNDERSTAND COMPANY REGULATIONS AND STEPS BUT THEY COULD NOT HELP ME WITH A LOAN BATTERY AS I MUST TRAVEL TO WORK WITH THE BAKKIE. THE BATTERY NEEDS TO BE CHARGED FOR 8 HOURS AND RE TESTED WHICH I UNDERSTAND BUT POOR SERVICE COMES IN IN THAT EVEN AFTER THE POOR SALESMAN PHONED HIS MANAGER AND THE WILLARD REP NOBODY SEEMS INTERESTED TO HELP ME GO TO WORK. I EVEN SUGESTED BYING ANOTHER BATTERY UNTIL THIS FAULTY ONE IS SORTED TO NO AVAIL. I WILL NEVER PURCHASE A WILLARD BATTERY AGAIN AS THEY CANNOT EVEN MAKE A PLAN TO GET ME BACK ON THE ROAD.THANK GOODNESS IT HAPPENED IN MY YARD IMAGINE NEXT TO THE ROAD!!!!
We sincerely apologise for the inconvenience you've experienced with our battery purchased from the Midas Polokwane store. We will escalate this with the relevant team and work to resolve this matter swiftly.
One of our customer service representatives will be in contact with you soon.
Thank you, the Willard team.
We sincerely apologise for the inconvenience you've experienced with our battery purchased from the Midas Polokwane store. We will escalate this with the relevant team and work to resolve this matter swiftly.
One of our customer service representatives will be in contact with you soon.
Thank you, the Willard team.
SINCE 22 JANUARY 2024 WHEN WILLARD TEAM REP**** TO MY REVIEW THEY STILL DID NOT CONTACT ME TO WHAT IS GOING ON WITH MY WILLARD BATTERY. THIS IS VERY VERY POOR SERVICE AND CUSTOMER TREATMENT. IN THE MEANTIME MY BATTERY IS WITH MIDAS POLOKWANE IN HANS VAN RENSBURG STREET ! NOT EVEN THEY GETS BACK TO ME! I AM WITHOUT TRANSPORT SINCE SUNDAY! I WOULD REALLY APRECIATE IF I CAN GET MY BATTRY FEEDBACK ASAP!!!
SINCE 22 JANUARY 2024 WHEN WILLARD TEAM REP**** TO MY REVIEW THEY STILL DID NOT CONTACT ME TO WHAT IS GOING ON WITH MY WILLARD BATTERY. THIS IS VERY VERY POOR SERVICE AND CUSTOMER TREATMENT. IN THE MEANTIME MY BATTERY IS WITH MIDAS POLOKWANE IN HANS VAN RENSBURG STREET ! NOT EVEN THEY GETS BACK TO ME! I AM WITHOUT TRANSPORT SINCE SUNDAY! I WOULD REALLY APRECIATE IF I CAN GET MY BATTRY FEEDBACK ASAP!!!
Thank you for bringing this to our attention. We sincerely apologise for the inconvenience you've experienced and the delay in addressing your concerns regarding your battery. Your feedback is important to us, and we understand the impact this has had on your transportation.
We have escalated your matter to our highest priority, and we are actively working to resolve the issue promptly.
Thank you, the Willard team.
Thank you for bringing this to our attention. We sincerely apologise for the inconvenience you've experienced and the delay in addressing your concerns regarding your battery. Your feedback is important to us, and we understand the impact this has had on your transportation.
We have escalated your matter to our highest priority, and we are actively working to resolve the issue promptly.
Thank you, the Willard team.
Wiekes did phone me and my problem was sorted out
I am satisfied with his good manners and response
Wiekes did phone me and my problem was sorted out
I am satisfied with his good manners and response
We are happy to hear that Wiekes reached out to you and successfully resolved your issue. Your satisfaction with his good manners and prompt response is greatly appreciated. If you have any further concerns or questions, feel free to reach out.
Thank you
We are happy to hear that Wiekes reached out to you and successfully resolved your issue. Your satisfaction with his good manners and prompt response is greatly appreciated. If you have any further concerns or questions, feel free to reach out.
Thank you