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shekhar S

1 reviews | Active since Mar 2019

03 Apr 2024, 11:20

Willard deceiving customers

Willard guaranties their batteries to last 25 months. Well from experience that is totally deceiving to the general public. I had a battery fitted on my Rav4 in 2022. In 2023 it failed in the most inconvenient of places. Had to get the vehicle jumpstarted and taken to the supplier (Strini Motors) where a new battery was fitted under warranty. But now, the warranty on the new battery is not 25 months but the balance of the original warranty which was less than a year. Guess what, just over a year, in march this year(2024) the "new" battery also failed. This time the total warranty period just exceeded 25 months so I had to pay again for another brand new "WILLARD" batteriey. 3 Brand new batteries in under 3 years. Only bought another willard because it was a Sunday and I was left stranded. Nobody else in Stanger had the size. Otherwise, I will never recommend willard to anybody. DO NOT BUY WILLARD!!!

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Replies (3)
Willard Batteries
Willard Batteries's reply03 Apr 2024, 13:31
Official
Hi Shekhar

We apologise for any inconvenience caused by our battery warranty.  We understand your frustration with the unexpected battery failure. We will escalate this issue to the relevant department, and someone will be in contact with you to try and resolve this matter.

Thank you for your understanding.

Best regards,
The Willard Team

Best regards,

sS
shekhar S's update11 Apr 2024, 11:23
Reviewer Update
Willard rep**** on the 03rd. Today is the 11th and nobody has contacted me. I only received an sms on same date saying automotive will be in contact with me shortly. How lon is automotive's "shortly"? Its gone 8 days.
Willard Batteries
Willard Batteries's reply11 Apr 2024, 12:16
Official
Hi Shekhar,

Thank you for bringing this to our attention, and we sincerely apologise for any inconvenience caused by the delay in our response.We understand your frustration and would like to assure you that our team will be in touch with you to discuss and resolve your issue accordingly.

Thank you for your understanding and patience.

Best regards,
The Willard Team

Best regards,