ZR
Zoe R

1 reviews | Active since Aug 2024

30 Aug 2024, 13:04

WILLARD BATTERIES/GRAND PRIX AUTO PIETERMARITZBURG

So I took my car there to have the interior wiring sorted out, as they also run the auto electrical shop GRAND PRIX…. My car spent 3 weeks there and came back in the same condition. They broke a brand new gear knob and the reflective light in the door. When I took it back there to request a refund, I was accused of fiddling with the wiring, that gear knob was like that, that it is the original. That I Qbonded the interior light switch after they had “fixed” it.

They don’t do “the wiring in the roof”…… accuses me of putting a new door panel in, when the door panel I provided is still lying in my yard, because it was in the boot when I fetched the car.

They removed my cluster to see if the new one would work. When they put the cluster back they did not even bother to ***** it back into place.

I WARN ANYONE WANTING TO USE GRAND PRIX AUTO ELECTRICAL IN PIEYERMARITZBURG, OR WILLARD BATTERIES, NOT TO.

THE OWNER IS RUDE AND ARROGANT, HE HAS “NO IDEA ABOUT RUNNING AN ELECTIRCAL SHOP” in his own words.

THEY REFUSED TO GIVE ME A REFUND

0
Replies (4)
ZR
Zoe R's update30 Aug 2024, 16:25
Reviewer Update
So I went back to collect my car again
They had done nothing
The accused me of fiddling with the car and gluing bits in….. The owner and staff are obnoxious and arrogant. The owner is disgusting
Don’t ever waste your time or money there
I spent R3289 for nothing……..

Awful experience
Willard Batteries
Willard Batteries's reply19 Sept 2024, 12:40
Official
Dear Zoe,

Thank you for your feedback and for bringing this issue to our attention. Please note that Willard Batteries is not involved in the operations of the auto electrical shop in question, we take all concerns seriously, especially when they impact our customers' experiences. We encourage you to reach out directly to Grand Prix Auto Electrical to address your concerns and find a resolution.

Best regards,
Willard Batteries Team 
ZR
Zoe R's update19 Sept 2024, 13:07
Reviewer Update
I was told by the manager there that he has taken over Grandprix auto electrical….. you need to check, because he is the manager for both?
Willard Batteries
Willard Batteries's reply25 Sept 2024, 11:17
Official
Dear Zoe,

Thank you for your response and for bringing this to our attention. We apologize for any confusion. We'll certainly investigate this further to clarify the relationship between the auto electrical shop and Willard Batteries.  In the meantime, we recommend reaching out to Grand Prix Auto Electrical to address your concerns directly while we gather more information. 

 Best regards,
Willard Batteries Team