YC
Yulan C

1 reviews | Active since Jun 2010

01 Jul 2024, 15:12

WILLARD BATTERIES UNRELIABLE

Poor experience bought a battery 12 December 2023 from Orbit batteries Randburg first winter battery dies. 6 months, more or less. went back to supplier - all of a sudden now they must test battery, and my vehicle is standing while they do all this had less than 8V charge. called Willard - now its standard practice they must test the battery, but they they don't tell you all this when you buy it. terms and conditions are so small you need a telescope to read called Willard they sent me to are rep - who doesn't answer his phone. waiting to see if he calls back. Don't buy Willard - they have slipped in their reliability - big time

0
Replies (1)
Willard Batteries
Willard Batteries's reply01 Jul 2024, 16:12
Official
Dear Yulan,

Thank you for informing us about this issue. We sincerely apologize for the inconvenience and frustration you have encountered. We recognize the importance of a dependable battery, particularly in winter. We will escalate this matter to the appropriate team and have someone reach out to you to resolve this issue.

Kind regards,
The Willard Team