VD
Vusi D

1 reviews | Active since Oct 2023

31 Oct 2023, 04:31

Willard Batteries Poor Quality

I bought a willard battery from best drive 6th Avenue Walmer in Port Elizabeth after a year the battery gave me issues, since it was still under warranty I went back to ask for a replacement. They gave me a battery that needed to be replaced again after 2 months. I went back to them for replacement they claimed they ckaimed my battery is ok the problem was my car. I went to the auto electrician and on testing the battery test report did show that my battery was the issue. Now they refusing to replace the battery even though the warranty is still valid despite tests from other battery dealers showing that my battery is dead, only their battery tester which assume they use to refuse to issue claim is showing that my battery is ok. Now I have to contact their battery supplier myself to ask for a replacement, although I did show them 2 battery tests reports showing that the battery needs replacement. I'm being sent from pillar to post to get assistance to claim.

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Replies (3)
Willard Batteries
Willard Batteries's reply31 Oct 2023, 10:12
Official
Hi Vusi

We sincerely apologise for the inconvenience you've experienced with our product, and we appreciate you bringing this matter to our attention.
We will escalate this with our customer service team and someone will be in contact with you to try and resolve the issue.

Thank you, team Willard. 
VD
Vusi D's update01 Nov 2023, 11:15
Reviewer Update
I have not received a call from customer service. I went to their depot (Auto-X) in PE and the service technician was rude. On testing the battery, the report stated, "Bad Cell Replace" but the technician insisted that my alternator is the problem. They did test and nothing was wrong as the alternator was charging the battery. Then the technician switched and now claimed I was sold a small battery for my car of which is wrong. This really shows Willard are not willing to replace my battery and honor their warranty claim. Willard batteries are not good, including their service.
Willard Batteries
Willard Batteries's reply02 Nov 2023, 11:29
Official
Hi Vusi,

Firstly, we apologise for the inconvenience you've faced in your interaction with our service technician at the Auto-X depot in PE. We take such feedback seriously and will investigate this matter further to ensure that our customers receive the service they deserve.

Our customer service manager has been in contact with you recently to assist you further. She will contact you as soon as the battery is charged for feedback.

Thank you, team Willard