PD
Peter D
1 reviews | Active since Mar 2024
05 Mar 2024, 10:44
Willard batteries not keeping their word.
I purchased as willard battery at their branch in President Steyn in Pretoria North, with a warranty of 25 months. The battery gave me some challenges and i took it to them. Left it for a day as advised and they borrowed me a spare one. I returned the following day and only to be informed that my battery had died completely and i will be given a new one once the representative has been consulted. It is almost two weeks now. I got a call and now the tune has changed because they blame my carbs alternator as the cause. All i want is my new battery. At point of sales i was never informed of other causes. They said should it fail,bring it back and we will give you a new one.
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Replies (1)Willard Batteries's replyOfficial
05 Mar 2024, 11:24Hi Peter,
We are sorry to hear about the challenges you've encountered with your Willard battery. We understand how frustrating it can be to face unexpected issues.
We assure you that our team is committed to resolving this matter promptly and ensuring your satisfaction.
Thank you for bringing this matter to our attention, and I appreciate your patience and understanding as we work to resolve it.
Sincerely, Willard Team
We are sorry to hear about the challenges you've encountered with your Willard battery. We understand how frustrating it can be to face unexpected issues.
We assure you that our team is committed to resolving this matter promptly and ensuring your satisfaction.
Thank you for bringing this matter to our attention, and I appreciate your patience and understanding as we work to resolve it.
Sincerely, Willard Team
Willard Batteries's reply05 Mar 2024, 11:24
Official
Hi Peter,
We are sorry to hear about the challenges you've encountered with your Willard battery. We understand how frustrating it can be to face unexpected issues.
We assure you that our team is committed to resolving this matter promptly and ensuring your satisfaction.
Thank you for bringing this matter to our attention, and I appreciate your patience and understanding as we work to resolve it.
Sincerely, Willard Team
We are sorry to hear about the challenges you've encountered with your Willard battery. We understand how frustrating it can be to face unexpected issues.
We assure you that our team is committed to resolving this matter promptly and ensuring your satisfaction.
Thank you for bringing this matter to our attention, and I appreciate your patience and understanding as we work to resolve it.
Sincerely, Willard Team
