1 reviews | Active since Nov 2013
Very very bad customer service
Very bad service!!!! In June 2024 I received a new Willard battery and marked 06/2024. For a month now the battery is giving me problems and do not keep it's charge. I tested it several times but this is after it was charged with the alternator. I called the number supp**** on the battery and a rude woman told me that they can not change a replacement battery?(did they give me an old battery?). I also reported this on the Willard site a week ago, and the only reply was that an agent will be in touch with me shortly? And that was it. This is very very bad service and not from a company even my grandfather trusted!!! The battery is still under warranty and needs to be replaced as I have to let the engine running not to be stuck when I stop.
Thank you for reaching out and sharing your experience with us. We sincerely apologise for the inconvenience and frustration this situation has caused — it’s certainly not the level of service we aim to provide.
We understand how concerning it must be to experience issues with a battery that was recently replaced and is still under warranty. Your feedback regarding the call you made and the lack of follow-up is also noted and will be addressed internally.
Please be assured that we are escalating this matter to the relevant team for urgent attention. We’re committed to resolving this as quickly as possible.
Thank you for your patience, and again, we’re truly sorry for the inconvenience caused.
Kind regards,
Willard Team
Thank you for reaching out and sharing your experience with us. We sincerely apologise for the inconvenience and frustration this situation has caused — it’s certainly not the level of service we aim to provide.
We understand how concerning it must be to experience issues with a battery that was recently replaced and is still under warranty. Your feedback regarding the call you made and the lack of follow-up is also noted and will be addressed internally.
Please be assured that we are escalating this matter to the relevant team for urgent attention. We’re committed to resolving this as quickly as possible.
Thank you for your patience, and again, we’re truly sorry for the inconvenience caused.
Kind regards,
Willard Team