1 reviews | Active since Sept 2010
Very diappointed
<p>In March of this year I purchased a 636 Willard battery from Sonny's Midas Motor Spares in Brakpan, when I installed the battery later that afternoon, it was completely discharged. It was a Sunday afternoon, the dealer was closed and I needed my car for work the following day so I put the battery on charge. This seemed to work as the battery performed as it should for about a week, I then noticed that in the mornings the starter was not spinning as it should but once the car was started it performed fine for the rest of the day. About four weeks ago I went to Capetown for two days and left my car at the airport, when I returned the battery was completely discharged.</p> <p>I have been back to the dealer three times now and each time they test the battery and tell me it's ok. Last week I left the battery there for the rep from Willard batteries to test when he came in for his weekly visit, he declared the battery to be in good condition.</p> <p>So now I am sitting with an eight hundred rand "premium" battery that was faulty from day one, which I cannot rely on and cannot exchange.</p> <p>This is the first time I have purchased a Willard battery and the only reason I did is because when i purchased the car it was fitted with one and it performed well and also the supposidly good reputation and reliability of Willard. Needless to say I am very disappointed.</p> <p> </p>
Dear Michael
Thank you for your feedback regarding your issue that you are having with your battery. We welcome consumer response and aim to to resolve this issue with you in an amicable manner. Feedback like this, though negative,assists us as a manufacturer and supplier in ensuring that the quality of our product is always to the highest standard and meets our consumers expectations. Please be assured that a representative of the company will make contact with you to assist you in resolving this.
Regards
The Willard Team
Dear Michael
Thank you for your feedback regarding your issue that you are having with your battery. We welcome consumer response and aim to to resolve this issue with you in an amicable manner. Feedback like this, though negative,assists us as a manufacturer and supplier in ensuring that the quality of our product is always to the highest standard and meets our consumers expectations. Please be assured that a representative of the company will make contact with you to assist you in resolving this.
Regards
The Willard Team
I have gone from being very disappointed to being very impressed.
I wrote the review last night and early this morning I was contacted by Roger from Willard batteries. He referred me to Gary from Willard Benoni and my battery was replaced with no fuss or bother.
thank you Roger and Gary.
I have gone from being very disappointed to being very impressed.
I wrote the review last night and early this morning I was contacted by Roger from Willard batteries. He referred me to Gary from Willard Benoni and my battery was replaced with no fuss or bother.
thank you Roger and Gary.
