1 reviews | Active since Sept 2020
Unprofessional Behavior from Staff
Review I recently visited Willard's to get a battery ( Willard Gezina), but unfortunately, my experience was marred by poor customer service from De Villiers. He was disrespectful and unhelpful.
What's more concerning is that his behavior seemed to be motivated by racial bias. I want to emphasize that I don't believe in or condone ******, and it's disappointing to see it in action.
Interestingly, another staff member of the same race as De Villiers provided excellent customer service, showing that professionalism and respect know no racial boundaries.
I hope Willard's takes steps to address this issue and provide better training for their staff.
Rating:Low rating
Alternative Options - De Villiers' behavior was unacceptable. I hope the management takes action to improve customer service." - Disappointing experience at Willard's due to De Villiers' poor service and biased behavior.
Thank you for your feedback. We're truly sorry to hear about your experience at our Gezina branch and sincerely apologise for the distress it caused.
We do not tolerate any form of ************** or disrespect, and your concerns were escalated for urgent review. We appreciate you acknowledging the positive service from another team member—that’s the level of professionalism we strive to maintain.
Kind regards,
Willard Batteries
Thank you for your feedback. We're truly sorry to hear about your experience at our Gezina branch and sincerely apologise for the distress it caused.
We do not tolerate any form of ************** or disrespect, and your concerns were escalated for urgent review. We appreciate you acknowledging the positive service from another team member—that’s the level of professionalism we strive to maintain.
Kind regards,
Willard Batteries