BJ
Bryan J
1 reviews | Active since Nov 2013
27 Jul 2021, 09:16
Refusal to replace Battery under warrently
I Baught a Sabbat betery in November 2020 for my car at the potchefstroom Branch. The battery now does not work and wanted to replace it as it is still unter warranty. I proceeded to Willard in Vereeniging, as this is the nearest center to my home. With great shock the shop straight up refused to exchange the battery with no effort for assistance only stating I should go somewhare else, this after the warranty was presented. Is this the type of service willard Batteries pride themselves in giving?
Helpful (0)
Replies (3)0
Replies (3)
Willard Batteries's replyOfficial
27 Jul 2021, 09:18Hi Bryan, Thank you for reaching out to us. We apologize for the service you experienced at branches. Will have one of our service managers contact you in order that we further investigate the matter. The Willard Team.
Willard Batteries's reply27 Jul 2021, 09:18
Official
Hi Bryan, Thank you for reaching out to us. We apologize for the service you experienced at branches. Will have one of our service managers contact you in order that we further investigate the matter. The Willard Team.
BJ
Bryan J's updateReviewer Update
27 Jul 2021, 16:00Dear Willard, I was contacted now by Tobi. Just want to say, thank you for handling the complaint with such afficiancy.
Tobi, Just a personal thank you from my side, it was a pleasure talking to you. Should I have had the pleasure dealing with you first, my review would have been vastly different.
Tobi, Just a personal thank you from my side, it was a pleasure talking to you. Should I have had the pleasure dealing with you first, my review would have been vastly different.
BJ
Bryan J's update27 Jul 2021, 16:00
Reviewer Update
Dear Willard, I was contacted now by Tobi. Just want to say, thank you for handling the complaint with such afficiancy.
Tobi, Just a personal thank you from my side, it was a pleasure talking to you. Should I have had the pleasure dealing with you first, my review would have been vastly different.
Tobi, Just a personal thank you from my side, it was a pleasure talking to you. Should I have had the pleasure dealing with you first, my review would have been vastly different.
Willard Batteries's replyOfficial
27 Jul 2021, 16:20Hi Bryan, Thank you for sharing the outcome with us. Glad to know that Tobi was able to assist. The Willard Team.
Willard Batteries's reply27 Jul 2021, 16:20
Official
Hi Bryan, Thank you for sharing the outcome with us. Glad to know that Tobi was able to assist. The Willard Team.