PUTRID SERVICE FROM Willard Batteries !!!!!!!!!

Sooo

2 months ago we had a problem, coming home from work my mum saw emergency lights randomly come on and go off. Next she heard a pop sound but carried on driving. On further investigation when arrived home, I noticed there was a pungent smell. I opened the bonnet to find liquid splashed all over. When taking the vehicle to a friend, he identified it as battery acid, and also tested the voltage with a multimeter. The battery was being over charged by the alternator. We then approached bosch lenasia, who said the battery could have caused a problem.

When we called Willard they said we will have to book it in for a lab report. We did this and they said it will take a maximum of 4 weeks to get the report. It is now 2 months later and still nothing. Every time we ask for the report, they reply with we have sent an email for the report, we are still waiting for them to type your report out.

This is really ridiculous, we are not living in the stone age where doing a report takes donkey years!!