BM
Brite M

1 reviews | Active since Dec 2020

24 Aug 2022, 11:47

Poor quality battery and shocking service

I'm very disappointed with the service I received from National Battery Centre and Willard. I bought a brand new battery on the 13 May 2022 within 2 months o using the battery I was having problems and the battery wouldn't start my car. When I took the battery back to them I was told that maybe there is a problem with my alternator. When I took the car to VW the machenic inspected the car and there was no problem with my alternator nor the car for that matter. I'm now stuck with a battery that I paid R1200 for and I was told they won't replace my battery. I'm very disappointed with the quality of your battery,it only worked for only 2 months (infact not even 2 months). I need to know if it's fair to be ****** in a ****************. I've used other brands but I've never had a problem only when I bought the Willard battery then I had to experience this ****. I'm now stuck with a brand new battery that doesn't work because of the poor quality battery that was sold to me.

Regards, Brite Mthembu

0
Replies (3)
Willard Batteries
Willard Batteries's reply24 Aug 2022, 12:05
Official
Hi Brite.

Thank you for bringing this to our attention. We apologise for the inconvenience. We have reached out to our respective team to contact you and resolve this matter. Thanks, the Willard Team. 
BM
Brite M's update24 Aug 2022, 12:47
Reviewer Update
I'll really appreciate that. Thank you
Willard Batteries
Willard Batteries's reply24 Aug 2022, 12:58
Official
Our pleasure. You should hear from them within 24 hours. Have a good day further!