DS
Dhanesh S
1 reviews | Active since Oct 2025
06 Oct 2025, 17:35
Poor quality
Very poor quality batteries that don’t last. Will never buy again !
Got stuck several times on a 16 month old battery, the workshop was diagnosing vehicle and opened the removable battery cap to find 4 dead cells they don’t want to honour a warranty for tampering with battery.
If this is supposedly sealed maintenance free it should be specified on the battery and the distill water caps should not be removable.
How else are we supposed to diagnose a faulty battery issue
3rd Willard battery that did not last beyond 24 months so negative review
Helpful (0)
Replies (4)0
Replies (4)
Willard Batteries's replyOfficial
22 Oct 2025, 14:45Dear Dhanesh,
We sincerely apologise for the experience you’ve described. We understand how frustrating it can be to face repeated issues with your batteries. To assist you further and investigate this matter thoroughly. Our team will review your case and guide you on the next steps regarding warranty and support.
Thank you for bringing this to our attention, and we hope to resolve this matter for you.
Kind regards,
The Willard Team
We sincerely apologise for the experience you’ve described. We understand how frustrating it can be to face repeated issues with your batteries. To assist you further and investigate this matter thoroughly. Our team will review your case and guide you on the next steps regarding warranty and support.
Thank you for bringing this to our attention, and we hope to resolve this matter for you.
Kind regards,
The Willard Team
Willard Batteries's reply22 Oct 2025, 14:45
Official
Dear Dhanesh,
We sincerely apologise for the experience you’ve described. We understand how frustrating it can be to face repeated issues with your batteries. To assist you further and investigate this matter thoroughly. Our team will review your case and guide you on the next steps regarding warranty and support.
Thank you for bringing this to our attention, and we hope to resolve this matter for you.
Kind regards,
The Willard Team
We sincerely apologise for the experience you’ve described. We understand how frustrating it can be to face repeated issues with your batteries. To assist you further and investigate this matter thoroughly. Our team will review your case and guide you on the next steps regarding warranty and support.
Thank you for bringing this to our attention, and we hope to resolve this matter for you.
Kind regards,
The Willard Team
DS
Dhanesh S's updateReviewer Update
04 Nov 2025, 16:55Just for the community to be aware.
No resolution or feedback was provided even waited 2 weeks, besides an email on 22nd October saying case closed with no feedback.
Not the kind of aftersales service you would expect for a premium priced product.
No resolution or feedback was provided even waited 2 weeks, besides an email on 22nd October saying case closed with no feedback.
Not the kind of aftersales service you would expect for a premium priced product.
DS
Dhanesh S's update04 Nov 2025, 16:55
Reviewer Update
Just for the community to be aware.
No resolution or feedback was provided even waited 2 weeks, besides an email on 22nd October saying case closed with no feedback.
Not the kind of aftersales service you would expect for a premium priced product.
No resolution or feedback was provided even waited 2 weeks, besides an email on 22nd October saying case closed with no feedback.
Not the kind of aftersales service you would expect for a premium priced product.
Willard Batteries's replyOfficial
04 Nov 2025, 22:01Dear Dhanesh,
Thank you for sharing your feedback and bringing this to our attention once again. We sincerely apologize for the delay and lack of communication regarding your case.
We understand your frustration and appreciate your patience. To address this, we are reopening your case and escalating it to our customer care manager for urgent review.Should you need further assistance, please feel free to reach out directly at ***.
Kind regards,
The Willard Team
Thank you for sharing your feedback and bringing this to our attention once again. We sincerely apologize for the delay and lack of communication regarding your case.
We understand your frustration and appreciate your patience. To address this, we are reopening your case and escalating it to our customer care manager for urgent review.Should you need further assistance, please feel free to reach out directly at ***.
Kind regards,
The Willard Team
Willard Batteries's reply04 Nov 2025, 22:01
Official
Dear Dhanesh,
Thank you for sharing your feedback and bringing this to our attention once again. We sincerely apologize for the delay and lack of communication regarding your case.
We understand your frustration and appreciate your patience. To address this, we are reopening your case and escalating it to our customer care manager for urgent review.Should you need further assistance, please feel free to reach out directly at ***.
Kind regards,
The Willard Team
Thank you for sharing your feedback and bringing this to our attention once again. We sincerely apologize for the delay and lack of communication regarding your case.
We understand your frustration and appreciate your patience. To address this, we are reopening your case and escalating it to our customer care manager for urgent review.Should you need further assistance, please feel free to reach out directly at ***.
Kind regards,
The Willard Team
DS
Dhanesh S's updateReviewer Update
21 Jan 2026, 10:17Just for the public to be aware, 3 months later and there was no escalation or assistance since their last post on 4th November.
Horrifying customer service.
Horrifying customer service.
DS
Dhanesh S's update21 Jan 2026, 10:17
Reviewer Update
Just for the public to be aware, 3 months later and there was no escalation or assistance since their last post on 4th November.
Horrifying customer service.
Horrifying customer service.