MG
MR G
1 reviews | Active since Sept 2023
27 Sept 2023, 10:29
Faulty Willard battery and bad customer service
We bought a battery in Oct 2022 and in Sept 2022 its giving us issues. We send the battery back for them to test and they confirmed that the battery is faulty, however they cant give us a replacement because we cant find the invoice. We managed to find the bank machine invoice but they refused saying they want their original invoice which we cant find. The serial number and bank swipe machine dates matches. They insist they want the original invoice due to change of ownership. This is unacceptable
Helpful (0)
Replies (5)0
Replies (5)
Willard Batteries's replyOfficial
27 Sept 2023, 10:42Hi Mr G
We sincerely apologise for the inconvenience you've experienced with our product, and we appreciate you bringing this matter to our attention. Your feedback is important to us, and we're committed to resolving this issue promptly.
We will escalate this with our customer service team and someone will be in contact with you to try and resolve the issue.
Thank you, team Willard.
We sincerely apologise for the inconvenience you've experienced with our product, and we appreciate you bringing this matter to our attention. Your feedback is important to us, and we're committed to resolving this issue promptly.
We will escalate this with our customer service team and someone will be in contact with you to try and resolve the issue.
Thank you, team Willard.
Willard Batteries's reply27 Sept 2023, 10:42
Official
Hi Mr G
We sincerely apologise for the inconvenience you've experienced with our product, and we appreciate you bringing this matter to our attention. Your feedback is important to us, and we're committed to resolving this issue promptly.
We will escalate this with our customer service team and someone will be in contact with you to try and resolve the issue.
Thank you, team Willard.
We sincerely apologise for the inconvenience you've experienced with our product, and we appreciate you bringing this matter to our attention. Your feedback is important to us, and we're committed to resolving this issue promptly.
We will escalate this with our customer service team and someone will be in contact with you to try and resolve the issue.
Thank you, team Willard.
MG
MR G's updateReviewer Update
27 Sept 2023, 12:57Hi
09:57:2024-10-2022
TT: ***X M: ***XX
V: 0*** U: ***2
CUSTOMER COPY
Default Account
FNB Graphite Che 400974******14
RRN: PFU3fU104358 Purchase R1329.00
TOTAL R1329.00 THANK YOU / DANKIE
- kindly can i have an urgent feedback-Willard Team. I urgently need feedback from VOLTAGO BATTERY & AUTO
09:57:2024-10-2022
TT: ***X M: ***XX
V: 0*** U: ***2
CUSTOMER COPY
Default Account
FNB Graphite Che 400974******14
RRN: PFU3fU104358 Purchase R1329.00
TOTAL R1329.00 THANK YOU / DANKIE
MG
MR G's update27 Sept 2023, 12:57
Reviewer Update
Hi
09:57:2024-10-2022
TT: ***X M: ***XX
V: 0*** U: ***2
CUSTOMER COPY
Default Account
FNB Graphite Che 400974******14
RRN: PFU3fU104358 Purchase R1329.00
TOTAL R1329.00 THANK YOU / DANKIE
- kindly can i have an urgent feedback-Willard Team. I urgently need feedback from VOLTAGO BATTERY & AUTO
09:57:2024-10-2022
TT: ***X M: ***XX
V: 0*** U: ***2
CUSTOMER COPY
Default Account
FNB Graphite Che 400974******14
RRN: PFU3fU104358 Purchase R1329.00
TOTAL R1329.00 THANK YOU / DANKIE
Willard Batteries's replyOfficial
27 Sept 2023, 14:36Hi Mr. G,
We appreciate your feedback.
Please be informed that a case has been logged for you and one of our customer service representatives will contact you soon to assist in resolving this matter.
Thank you, team Willard
We appreciate your feedback.
Please be informed that a case has been logged for you and one of our customer service representatives will contact you soon to assist in resolving this matter.
Thank you, team Willard
Willard Batteries's reply27 Sept 2023, 14:36
Official
Hi Mr. G,
We appreciate your feedback.
Please be informed that a case has been logged for you and one of our customer service representatives will contact you soon to assist in resolving this matter.
Thank you, team Willard
We appreciate your feedback.
Please be informed that a case has been logged for you and one of our customer service representatives will contact you soon to assist in resolving this matter.
Thank you, team Willard
MG
MR G's updateReviewer Update
28 Sept 2023, 14:55Much appreciated AutoX Pvt Ltd-Karabo Mautla, as well as Michael for the New battery.
MG
MR G's update28 Sept 2023, 14:55
Reviewer Update
Much appreciated AutoX Pvt Ltd-Karabo Mautla, as well as Michael for the New battery.
Willard Batteries's replyOfficial
31 Oct 2023, 10:20Hi Mr G
Thank you for your kind words! We're thrilled to hear that you appreciate our service and the assistance provided by Karabo Mautla and Michael. Your satisfaction is our top priority, and we're here to help with any of your automotive needs.
Thank you.
Thank you for your kind words! We're thrilled to hear that you appreciate our service and the assistance provided by Karabo Mautla and Michael. Your satisfaction is our top priority, and we're here to help with any of your automotive needs.
Thank you.
Willard Batteries's reply31 Oct 2023, 10:20
Official
Hi Mr G
Thank you for your kind words! We're thrilled to hear that you appreciate our service and the assistance provided by Karabo Mautla and Michael. Your satisfaction is our top priority, and we're here to help with any of your automotive needs.
Thank you.
Thank you for your kind words! We're thrilled to hear that you appreciate our service and the assistance provided by Karabo Mautla and Michael. Your satisfaction is our top priority, and we're here to help with any of your automotive needs.
Thank you.