1 reviews | Active since Dec 2017
Don’t trust Willard batteries 🪫 you might end up buying a new one every year because of their warranty rules
Willard use to be a trusted brand which you knew will last at least 2 years and if not they take care of it. They are pricey BUT USE TO BE RELIABLE!!!!! My husband bought a battery he drives he truck daily on farm roads. Now after 1 year and one week it stopped working- we tried getting it exchanged as it was still under warranty with Willard however when we tried we were told there is a mark on one of the “pole” of the battery- the way this happened was we needed to jump start the car to get it to the supplier in town. The previous day we had to do it to also work. Eventually after the second time we took it to the suppliers in town. They were scared to replace due to the mark but this is ridiculous as how do we get the car 30km to town without jumping it. Needless to say my husband had to rent a truck 2 consecutive days to be able to work and we had to buy a new one so all and all a R8000 game just because of Willard - this is unacceptable I feel ****** - don’t offer warranties if your rules on return means no one will ever benefit then we rather find other suppliers and warn other farmers to do the same.
Thank you for reaching out and sharing your experience — we’re truly sorry to hear about the frustration and disruption this situation has caused for you and your husband. Your loyalty to the Willard brand over the years is deeply valued, and it’s disappointing to learn that we’ve not met the expectations you've come to trust.
A representative from our Customer Service Team will be in touch with you directly to gather the details and explore how we can resolve this fairly.
Kind regards,
The Willard Batteries Team
Thank you for reaching out and sharing your experience — we’re truly sorry to hear about the frustration and disruption this situation has caused for you and your husband. Your loyalty to the Willard brand over the years is deeply valued, and it’s disappointing to learn that we’ve not met the expectations you've come to trust.
A representative from our Customer Service Team will be in touch with you directly to gather the details and explore how we can resolve this fairly.
Kind regards,
The Willard Batteries Team
