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Nthabeleng M

1 reviews | Active since Jun 2011

07 Feb 2023, 07:23

Disgusting Willard battery Bloemfontein

We bought a car battery less than a year ago as this store and it's been giving us problems to a point of thinking our car has a problem. We took it in a month ago, told them it's leaking and you could see it bu they tested it (so they said) and told us it's fine. A week ago we start experiencing the same issue. My husband went back again only to be given a loan battery and told they won't be exchanging the battery. They'll charge and he must return the loanes one on Wednesday because our battery will be fine. The warranty expires this month end so they're buying time so they can have an excuse next time. Never again, I'm so disgusted by these *********** ***** taking us for a ride. I wonder if their products are legit.

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Replies (6)
Willard Batteries
Willard Batteries's reply07 Feb 2023, 08:38
Official
Hi  Nthabeleng. We apologise for the inconvenience and frustration on your part. Please note that a member of the team will contact you shortly. Thanks, the Willard Team. 

NM
Nthabeleng M's update20 Jun 2023, 15:45
Reviewer Update
Empty promises from Willard battery, why am I not surprised. It's June, what happened to the member of the team who was going to contact me in February? Still on leave?
NM
Nthabeleng M's update20 Jun 2023, 15:45
Reviewer Update
Empty promises from Willard battery, why am I not surprised. It's June, what happened to the member of the team who was going to contact me in February? Still on leave?
Willard Batteries
Willard Batteries's reply20 Jun 2023, 16:34
Official
Dear Nthabeleng,
We would like to extend our sincerest apologies for the delay in getting back to you. We understand the frustration this may have caused, and we sincerely apologise for any inconvenience you experienced as a result.
Please know that we take your concerns seriously and we have escalated your issue to our customer service manager for immediate investigation. We value your feedback and appreciate your patience during this process.
NM
Nthabeleng M's update22 Jun 2023, 10:44
Reviewer Update
I am happy to report that today, 22 June 2023, I have received a new car battery after a very frustrating couple of months. I especially want to thank the following people who cared enough to assist: Karabo Mautla for reaching out, Cindy James for calling, listening to my concerns and arranging a representative to come out to my house to assist and Corrie Steenkamp for not only driving to my house but doing a thorough check and replacing the battery. I also appreciate that even though it is not your store that is at fault,you still were willing to go the extra mile. It never should have escalated to this,such a pity, but I am glad it was finally resolved.

Thank you again Karabo, Cindy and Corrie. You guys are rock stars!
Willard Batteries
Willard Batteries's reply22 Jun 2023, 11:24
Official
Hi Nthabeleng, thank you for the positive feedback. 
We are happy to have resolved this issue for you and look forward to serving you again in the future. :)

Thanks, team Willard