1 reviews | Active since Mar 2009
Customer Experience
I am deeply disappointed with the customer service I recently experienced. Your website states that you are open on Sundays, and after logging a request, I received confirmation that I would be contacted. However, no one reached out to me, and I had to make the effort to call myself only to learn that your services are only available in Johannesburg, Pretoria, and Cape Town.
This lack of communication and misleading information has caused unnecessary frustration. I have lost faith in the brand and the customer experience, and I urge you to address this issue to prevent further inconvenience to customers.
I can see by your HP rating as well customer are not happy.
I would appreciate a response regarding this matter.
Thank you for reaching out and for bringing this matter to our attention. We sincerely apologise for your experience and the frustration it has caused.
We acknowledge that our communication might have fallen short in this instance, and we are taking this matter seriously. Your feedback has already been escalated to our customer service management team for further investigation, and we will be reviewing the information on our website to ensure it accurately reflects our current service availability.
Kind regards,Willard Batteries
Thank you for reaching out and for bringing this matter to our attention. We sincerely apologise for your experience and the frustration it has caused.
We acknowledge that our communication might have fallen short in this instance, and we are taking this matter seriously. Your feedback has already been escalated to our customer service management team for further investigation, and we will be reviewing the information on our website to ensure it accurately reflects our current service availability.
Kind regards,Willard Batteries