JH
Johan H

1 reviews | Active since Jun 2022

23 Jun 2022, 16:57

Battery warranty

I bought a Sabat battery in March 2020 and just before the warranty expires I took it to the dealer for testing. They found it faulty and because it was still in the warranty period, they supp**** me with a new battery, without charge, which was good. But now, 2 and a half months later, that battery is dead and now they say that I don't have a warranty on it, because the warranty of the first battery already expired, so I don't have a warranty on the second battery. My concern is, how do I know that I was not supp**** with a old stock battery, and/or is that batteries just of such bad quality that every second one died in a short period? If batteries is of a good quality, why don't it last longer than the two year warranty? Over the years I found that imported batteries coming with imported vehicles lasts much longer than two years. A pity it is not freely available in our country

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Replies (5)
Willard Batteries
Willard Batteries's reply24 Jun 2022, 08:31
Official
Hi Johan thank you for reaching out to us and for bringing this complaint to our attention. We regret the experience you had with both our brand and the after-sales service. In order that we investigatee your matter further and seek to provide a solution, please provide us with the name of the store you purhased your battery and we will ensure that our Customer Service manager get intouh with you. The SABAT Team.
JH
Johan H's update24 Jun 2022, 09:47
Reviewer Update
Thank you for your response. The first battery I bought was from Klerksdorp tyres, but apparently they are not an agent for you anymore, so they sent me to Klerksdorp Batteries where I got the replacement battery that lasted only 2 and a half months
Willard Batteries
Willard Batteries's reply24 Jun 2022, 10:01
Official
Hi Johan. Thank you for the feedback we will need to contact you to get further information in order to resolve your query. The SABAT Team.
JH
Johan H's update24 Jun 2022, 16:02
Reviewer Update
Thank you, I received my new battery
Willard Batteries
Willard Batteries's reply24 Jun 2022, 16:09
Official
Good day Johan, We are happy to hear that your matter has been resolved. We wish you many more miles with your battery. The SABAT Team.