1 reviews | Active since Aug 2019
Another lie by Willard and Supa Quick
Since sharing my review, Willard responded and said someone would contact me, but nothing has happened; even Nadeem of Supa Quick Selby is not responding and has not given me my refund as promised. I sent my proof of banking and have sent two follow-up emails since then. See Willard's response: Willard Batteries’s reply 23 Apr 2025 at 14:18 Dear Ms. Phetla,
Thank you for bringing this matter to our attention in such detail. Firstly, we understand how frustrating and inconvenient it must be to have faced two battery failures in such a short period. We also acknowledge the concerns you raised regarding the replacement process, the date code on the battery, and the lack of documentation provided to you.
We will escalate your case to our senior customer relations and technical teams for immediate review. A member of our team will be in touch with you to personally assist and ensure this matter is resolved to your satisfaction.
Kind regards, The Willard Batteries Team
Thank you for your continued patience, and we sincerely apologise for the lack of follow-up after our initial response on 23 April. We completely understand your frustration and disappointment—especially after the inconvenience of two battery failures and the commitment made to resolve the matter.Please rest assured that your case has now been escalated once again, and we are treating it with the urgency it deserves. Our internal customer care team reviewing your case and will be in touch with you to ensure this is finalised without any further delays.
Kind regards,Willard Batteries
Thank you for your continued patience, and we sincerely apologise for the lack of follow-up after our initial response on 23 April. We completely understand your frustration and disappointment—especially after the inconvenience of two battery failures and the commitment made to resolve the matter.Please rest assured that your case has now been escalated once again, and we are treating it with the urgency it deserves. Our internal customer care team reviewing your case and will be in touch with you to ensure this is finalised without any further delays.
Kind regards,Willard Batteries