nM
neo M
1 reviews | Active since Jun 2015
10 May 2022, 11:19
650 Battery
I bought a battery from Lombard Randfontein about 2021/05/18
Even though the warranty is not finished they say they won't claim or replace it because the terminals is finished or cracked.
They giving me the run around without properly examining the battery and when I bought this battery warranty condition were never explained when I bought this 650 battery.
Helpful (0)
Replies (6)0
Replies (6)
Willard Batteries's replyOfficial
10 May 2022, 11:32Hi Neo, We acknowledge receipt of your complaint. We will have one of our Customer Service Managers contact you with regards to your claim. The Willard Team.
Best regards,
Willard Batteries's reply10 May 2022, 11:32
Official
Hi Neo, We acknowledge receipt of your complaint. We will have one of our Customer Service Managers contact you with regards to your claim. The Willard Team.
Best regards,
nM
neo M's updateReviewer Update
10 May 2022, 11:45Ialready spoke to your area sales Rep on the phone yesterday. He declined to replace the battery based on pictures. And not a physical inspection.
When i bought this battery no warranty limitations were explained nor a paper given to explain.
I took my battery from lombard Randfontein
When i bought this battery no warranty limitations were explained nor a paper given to explain.
I took my battery from lombard Randfontein
nM
neo M's update10 May 2022, 11:45
Reviewer Update
Ialready spoke to your area sales Rep on the phone yesterday. He declined to replace the battery based on pictures. And not a physical inspection.
When i bought this battery no warranty limitations were explained nor a paper given to explain.
I took my battery from lombard Randfontein
When i bought this battery no warranty limitations were explained nor a paper given to explain.
I took my battery from lombard Randfontein
Willard Batteries's replyOfficial
10 May 2022, 12:41Kindly advise the name of the Rep that you spoke to? The Willard Team.
Best regards,
Willard Batteries's reply10 May 2022, 12:41
Official
Kindly advise the name of the Rep that you spoke to? The Willard Team.
Best regards,
Willard Batteries's replyOfficial
10 May 2022, 13:07Kindly advise the name of the Rep that you spoke to? The Willard Team.
Best regards,
Willard Batteries's reply10 May 2022, 13:07
Official
Kindly advise the name of the Rep that you spoke to? The Willard Team.
Best regards,
nM
neo M's updateReviewer Update
10 May 2022, 13:41Desmond . West rand
nM
neo M's update10 May 2022, 13:41
Reviewer Update
Desmond . West rand
Willard Batteries's replyOfficial
10 May 2022, 16:24Good day Neo, once again thank you for your patience in allowing us the opportunity to investigate your complaint. We have reached out to both the store 'Lombard Randfontein' and our Rep 'Desmond', and based on their findings relating to your warranty claim we cannot override the decision made as this is based and in line with our Warranty Policy. What we can do however is apologise for the manner in which the matter was handled and the inconvenience caused on your end. It remains our priority that our customers enjoy a pleasurable experience with both our products and brand stockists. Thank you again for bringing this to our attention in helping us improve our customer service. The Willard Team.
Best regards,
Willard Batteries's reply10 May 2022, 16:24
Official
Good day Neo, once again thank you for your patience in allowing us the opportunity to investigate your complaint. We have reached out to both the store 'Lombard Randfontein' and our Rep 'Desmond', and based on their findings relating to your warranty claim we cannot override the decision made as this is based and in line with our Warranty Policy. What we can do however is apologise for the manner in which the matter was handled and the inconvenience caused on your end. It remains our priority that our customers enjoy a pleasurable experience with both our products and brand stockists. Thank you again for bringing this to our attention in helping us improve our customer service. The Willard Team.
Best regards,