The worst service and waste of money

I would like to share my disappointing experience I had with this hotel. My husband and I decided to spend a few days here for our honeymoon and since it was last minute this was the only place that had accommodation. We booked for three nights and paid in full for a honeymoon suite but we were only able to stay the two nights due to unforeseen circumstances. We asked to speak to a manager I remember he’s name being Kelvin and we made sure that it was clear to us that we were going to be refunded the money we had paid for the last night. We signed papers with my banking details as they did not have the cash on hand and agreed to do an eft with the refund and it would take about 7 to 21 days. After almost two months of numerous phone calls I sent the manager an email regarding my refund I hadn’t received. I got a reply requesting the signed papers where it states that I am entitled to a refund and that no one ever agreed I could get a guaranteed refund. I was just disgusted as to how they could con me like this when I left my banking details and I signed that I was going to receive a refund. This is just a warning to people wishing to choose this place as their holiday destination. The honeymoon suite was a normal room with two double beds and the sliding doors handles were rotting away as well as the bathrooms need an upgrade and the rooms are outdated. What you see on the website is not what you get.