Wilderness Beach Hotel
Unclaimed Business
|1|4 Reviews (last 12 months)|This business does not respond to reviews
Wilderness Beach Hotel
Unclaimed Business
|1
4 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|4 Reviews
Oct '25 - Sep '26
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Charlene B
1 reviews | Active since Jan 2026
13 Jan 2026, 13:28
False advertinsing: Wilderness Beach Hotel
We made a booking at the hotel for 2 nights (26 December 2025 & 27 December 2025) - directly with hotel reservations. Advert of the hotel on Booking.com looked great and neat with coffee stations in each room, hairdryers, aircons ect. When arriving at the hotel we found the total opposite: aircons not working, no hairdryer in the room, no coffee station, no shower head, damaged room door, electrical socket with loose wires, ect Went to reception, and found 3 other families in the same situation. Demanding so speak to the owner / manager. Owner refused to speak to us, manager arrived with an attitude claiming the hotel were on standard - not the case at all. We damaged a refund, we were informed that we had to fill in a request form with all our details, which we did. The manager informed us that we will have confirmation within 2 working days ..... well, now more than a week later at still no confirmaion of feedback from the hotel of management. I made a follow-up call to the manager, then he stated that we will ons get feedback after the 12th of January 2026, due to the office / department being on leave ! And still waiting !!!!! They charge R2400/night for a room not up to standard. WE DEMAND A REFUND FOR THE FULL AMOUNT
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Charlene B
1 reviews | Active since Jan 2026
13 Jan 2026, 13:28
False advertinsing: Wilderness Beach Hotel
We made a booking at the hotel for 2 nights (26 December 2025 & 27 December 2025) - directly with hotel reservations. Advert of the hotel on Booking.com looked great and neat with coffee stations in each room, hairdryers, aircons ect. When arriving at the hotel we found the total opposite: aircons not working, no hairdryer in the room, no coffee station, no shower head, damaged room door, electrical socket with loose wires, ect Went to reception, and found 3 other families in the same situation. Demanding so speak to the owner / manager. Owner refused to speak to us, manager arrived with an attitude claiming the hotel were on standard - not the case at all. We damaged a refund, we were informed that we had to fill in a request form with all our details, which we did. The manager informed us that we will have confirmation within 2 working days ..... well, now more than a week later at still no confirmaion of feedback from the hotel of management. I made a follow-up call to the manager, then he stated that we will ons get feedback after the 12th of January 2026, due to the office / department being on leave ! And still waiting !!!!! They charge R2400/night for a room not up to standard. WE DEMAND A REFUND FOR THE FULL AMOUNT
0
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Charlene B
1 reviews | Active since Jan 2026
4 Jan 2026, 09:05
False advertinsing: Wilderness Beach Hotel
We mad a booking at the hotel for 2 nights (26 December 2025 & 27 December 2025) - directly with hotel reservations. Advert of the hotel on Booking.com looked great and neat with coffee stations in each room, hairdryers, aircons ect. When arriving at the hotel we found the total opposite: aircons not working, no hairdryer in the room, no coffee station, no shower head, damaged room door, electrical socket with loose wires, ect Went to reception, and found 3 other families in the same situation. Demanding so speak to the owner / manager. Owner refused to speak to us, manager arrived with an attitude claiming the hotel were on standard - not the case at all. We damaged a refund, we were informed that we had to fill in a request form with all our details, which we did. The manager informed us that we will have confirmation within 2 working days ..... well, now more than a week later at still no confirmaion of feedback from the hotel of management. They charge R2400/night for a room not up to standard. We demand our money back !!!!
Helpful (0)
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Charlene B
1 reviews | Active since Jan 2026
4 Jan 2026, 09:05
False advertinsing: Wilderness Beach Hotel
We mad a booking at the hotel for 2 nights (26 December 2025 & 27 December 2025) - directly with hotel reservations. Advert of the hotel on Booking.com looked great and neat with coffee stations in each room, hairdryers, aircons ect. When arriving at the hotel we found the total opposite: aircons not working, no hairdryer in the room, no coffee station, no shower head, damaged room door, electrical socket with loose wires, ect Went to reception, and found 3 other families in the same situation. Demanding so speak to the owner / manager. Owner refused to speak to us, manager arrived with an attitude claiming the hotel were on standard - not the case at all. We damaged a refund, we were informed that we had to fill in a request form with all our details, which we did. The manager informed us that we will have confirmation within 2 working days ..... well, now more than a week later at still no confirmaion of feedback from the hotel of management. They charge R2400/night for a room not up to standard. We demand our money back !!!!
0
Replies (0)MN
Marius N
1 reviews | Active since Dec 2017
2 Jan 2026, 19:10
Terrible conditions
Mould in bathrooms. They will plumbing issues. No aircon facilities. Tv and WiFi doesn’t work. Please don’t waste your money. They mislead you. When you want to complain Johan Mulder that’s hotel management refuses to give head office number. Mailed head office. No response as of yet.
Helpful (0)
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Marius N
1 reviews | Active since Dec 2017
2 Jan 2026, 19:10
Terrible conditions
Mould in bathrooms. They will plumbing issues. No aircon facilities. Tv and WiFi doesn’t work. Please don’t waste your money. They mislead you. When you want to complain Johan Mulder that’s hotel management refuses to give head office number. Mailed head office. No response as of yet.
0
Replies (0)MN