payment deducted but no vouchers received. Payment shows unsuccessful on wikideal side.

I just purchased 2 coupons. Funds deducted form my account but payment states unsuccessful. telephone line ***-does not work. I am very disappointed as I purchased these vouchers as birthday gifts for someone special. I don`t think I will be making use of their services anytime soon hereafter. now I have less money in my account but no vouchers.