Based on recent customer reviews, Wikideals is viewed as a deal platform that struggles badly once something goes wrong after payment. Buyers repeatedly report unanswered emails to the wicare inbox, phone lines offline or dropping after long holds, and refund requests left unresolved for weeks. Many complaints involve spa, restaurant and activity partners that are fully booked, permanently closed or unable to honour confirmed vouchers, while merchants also raise late payouts. One shopper praised agent Tamia for generously extending an unusable coupon, showing helpful service is possible when contact is made.
TrustIndex
2.5
Â
NPS Score
-100
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Wikideals
What do customers say about Wikideals?
Based on recent customer reviews, Wikideals is viewed as a deal platform that struggles badly once something goes wrong after payment. Buyers repeatedly report unanswered emails to the wicare inbox, phone lines offline or dropping after long holds, and refund requests left unresolved for weeks. Many complaints involve spa, restaurant and activity partners that are fully booked, permanently closed or unable to honour confirmed vouchers, while merchants also raise late payouts. One shopper praised agent Tamia for generously extending an unusable coupon, showing helpful service is possible when contact is made.
Is Wikideals trustworthy?
Wikideals has a TrustIndex of 2.5 out of 10 on Hellopeter, based on 18 reviews in the last 12 months. Hellopeter has tracked Wikideals across 145 total reviews. How is the TrustIndex calculated? →
Recent reviews (18)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Apr 2026
Refund
Thank you, Tamia, for your prompt assistance. I have bought a coupon which I ended up not using because the restaurant was fully booked. I called in yesterday Monday, and Tamia made sure that I received my money back; she was polite and professional even though I was angry. GOOD JOB TAMIA, KEEP IT UP.👌
1 reviews | Active since Apr 2026
Refund
Thank you, Tamia, for your prompt assistance. I have bought a coupon which I ended up not using because the restaurant was fully booked. I called in yesterday Monday, and Tamia made sure that I received my money back; she was polite and professional even though I was angry. GOOD JOB TAMIA, KEEP IT UP.👌
1 reviews | Active since Dec 2020
Bad service
I bought a deal on Wikideal and then called the spa to make a booking. They confirmed my booking, but only after it was confirmed did they send me their terms and conditions. I was not happy with these terms, so on the same day I requested that they cancel my booking. They told me to contact Wikideal regarding the cancellation. Since then, I have been trying to contact Wikideal by both email and phone, but I have received no response. I also informed them that I wanted to purchase a different deal instead, but I have still not received any reply. I have been trying to reach them since 19 July. When I call, I am kept on hold for a very long time, and eventually the call is disconnected.
1 reviews | Active since Dec 2020
Bad service
I bought a deal on Wikideal and then called the spa to make a booking. They confirmed my booking, but only after it was confirmed did they send me their terms and conditions. I was not happy with these terms, so on the same day I requested that they cancel my booking. They told me to contact Wikideal regarding the cancellation. Since then, I have been trying to contact Wikideal by both email and phone, but I have received no response. I also informed them that I wanted to purchase a different deal instead, but I have still not received any reply. I have been trying to reach them since 19 July. When I call, I am kept on hold for a very long time, and eventually the call is disconnected.
1 reviews | Active since Jul 2024
Positive Service Received For Extension Of Coupon
Couldn't get availability for my coupon and they were able to help me get it extended and the time period was quite generous, looking forward to using my coupon and great service overall from Tamia @ WikiDeals
1 reviews | Active since Jul 2024
Positive Service Received For Extension Of Coupon
Couldn't get availability for my coupon and they were able to help me get it extended and the time period was quite generous, looking forward to using my coupon and great service overall from Tamia @ WikiDeals
1 reviews | Active since Oct 2017
NO REFUND!
purchased coupons via Capitec 04/04/26. Only received it the next day(05/04/26) i have emailed them for a refund, they have asked me to send the coupons to check if it has not been used, i sent it and never received a response again!!! total of R1107!!! Wikideals do better your phone line are "currently offline" so no form of contacting besides an email, emails was sent yesterday 07/04 and today there is no response
1 reviews | Active since Oct 2017
NO REFUND!
purchased coupons via Capitec 04/04/26. Only received it the next day(05/04/26) i have emailed them for a refund, they have asked me to send the coupons to check if it has not been used, i sent it and never received a response again!!! total of R1107!!! Wikideals do better your phone line are "currently offline" so no form of contacting besides an email, emails was sent yesterday 07/04 and today there is no response
1 reviews | Active since Dec 2018
Poor client service
I bought a couples voucher from Wokideals on the 25/02/2026 and struggled securong a bookomg with the third party. After numerous emails and phone calls Wikideals has not acknowledged my request for refund.
1 reviews | Active since Dec 2018
Poor client service
I bought a couples voucher from Wokideals on the 25/02/2026 and struggled securong a bookomg with the third party. After numerous emails and phone calls Wikideals has not acknowledged my request for refund.
1 reviews | Active since Jan 2024
Wikideals - Stop embellishing suppliers offers and STOP promoting Suppliers damaging clients using **** products!
I used Wikideals a few months ago for the first time and the purchase of a deal from which was something like a R 100 difference on the suppliers (Sheek Hair) full treatment price. What I got was the most awful treatment from the staff, damaged hair and evidence that the supplier is using **** products! After months of battling I finally got a refund from Wiki (Sheek Hair), but they would not give the address for service to this company as I wanted to report them to the ombud and potentially send a letter of demand for further damages. That being said, should I now judge every supplier on Wikideals by this experience? I thought I would give it another go - I was so so wrong. Wikideals say they are selling you one thing and then they try deliver another - I purchased a supposed foot pamper voucher with them from Mind Wellness Spa, Sea Point for a full pedi and gel, to be used on my birthday. I specifically messaged the supplier to check that this is what I was buying. They claimed the value was R 400. The morning of my birthday (yesterday) came along and they tell me it only includes gel.. no advertised pedicure. R 400 for gel, no pedi, after I specifically asked does it include pedi before purchase? This supplier made no attempt to fix it despite me saying that they have almost ruined my birthday plans! I found a full pedi with gel and had a wonderful experience despite last minute booking (the Royal treatment) at BOA instead (they have received a 5 star review from me) (just R 280) I sent an email 5 times already to Wikideals to request a refund without reply. I have been on hold on their phone line over 20 minutes right now and they don't answer - they just keep you on hold for 3-5 minutes and then put the phone down. I also just saw they are still even promoting the services of Sheek Hair! Have unsubscribed and now I am writing it down to Wikideals makes bad deals and promises based on this second experience. Fool me twice and all that. Tried and tested - this is truly awful every time.
1 reviews | Active since Jan 2024
Wikideals - Stop embellishing suppliers offers and STOP promoting Suppliers damaging clients using **** products!
I used Wikideals a few months ago for the first time and the purchase of a deal from which was something like a R 100 difference on the suppliers (Sheek Hair) full treatment price. What I got was the most awful treatment from the staff, damaged hair and evidence that the supplier is using **** products! After months of battling I finally got a refund from Wiki (Sheek Hair), but they would not give the address for service to this company as I wanted to report them to the ombud and potentially send a letter of demand for further damages. That being said, should I now judge every supplier on Wikideals by this experience? I thought I would give it another go - I was so so wrong. Wikideals say they are selling you one thing and then they try deliver another - I purchased a supposed foot pamper voucher with them from Mind Wellness Spa, Sea Point for a full pedi and gel, to be used on my birthday. I specifically messaged the supplier to check that this is what I was buying. They claimed the value was R 400. The morning of my birthday (yesterday) came along and they tell me it only includes gel.. no advertised pedicure. R 400 for gel, no pedi, after I specifically asked does it include pedi before purchase? This supplier made no attempt to fix it despite me saying that they have almost ruined my birthday plans! I found a full pedi with gel and had a wonderful experience despite last minute booking (the Royal treatment) at BOA instead (they have received a 5 star review from me) (just R 280) I sent an email 5 times already to Wikideals to request a refund without reply. I have been on hold on their phone line over 20 minutes right now and they don't answer - they just keep you on hold for 3-5 minutes and then put the phone down. I also just saw they are still even promoting the services of Sheek Hair! Have unsubscribed and now I am writing it down to Wikideals makes bad deals and promises based on this second experience. Fool me twice and all that. Tried and tested - this is truly awful every time.