Poor customer service

If I could choose one star I would, Wibernet is a fairly new service provider and small one compared to Mweb, Afrihost etc and it shows with the customer service you receive. My internet has been down for over 2 months now however I still have been paying for a service I'm not receiving, my debit order bounced and as I'm about to pay the provider as the debit order bounced I get WhatsApp message saying I need to pay a extra 185! For the bounced debit bare in mind my internet hasn't been online for the last two months no usage at all yet they charge me this ammount. I then speak to a WhatsApp consultant regarding this and there is no customer service rather switching the blame to me and saying it's unfair that they need to take the cost for the bounced debit order bare in mind I'm with Thyme bank who don't even charge me near as much for a bounced debit order. The adviser then patronizes me by ignoring my requests and advise I need to pay the full amount then he will gladly assist me, how is that asisting!!! They rather ignore the fact I've been paying with receiving no service just as long as they get there extra 185. There service are lack there of is disgusting don't ever join this Service Provider!!