Disappointing service delivery from whiskas

I reviewed whiskas recently. Not long after my review, a consultant contacted my wife. Her excuse was she did not receive the email sent with proof. The funny part and idiotic part from her side was that my wife ccd me in the email and I received it so I fail to understand why the consultant failed to receive it. The call to my wife came on the 20th of December and we are still waiting to be reimbursed. We spent around R1000 for those jelly pouches which went to waste. My cats had running tummys so I had to take them to the vet. I'm very disappointed with the service delivery from whiskas. I thought they will take me seriously if I posted a review on hello Peter but it seems like they dont even care about hello Peter's reviewing system!