Nov '25 - Oct '26
Frequently Asked Questions About Whiskas
How is Whiskas rated on Hellopeter?
Hellopeter has tracked Whiskas across 20 reviews. Whiskas hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Whiskas? Write a review to help others decide.
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Nov 2021
Whiskas Formula Failure: My Cats Are Starving and Customer Care Is Silent
I am extremely disappointed and frustrated with both the product quality and customer service from Whiskas. I recently bought a large bag of Whiskas Fish Flavour pellets, and it’s clear that the formula has changed. All three of my cats, who have eaten this flavour for years, suddenly refuse to touch it. They smell it and walk away. This is not a small issue. I spent the last money I had on this big bag, trusting the brand I’ve always re**** on. Now my cats are growing thinner every day because they simply won’t eat this new formula. One of my cats has just had kittens, and she’s being drained by them while getting no nutrients back because she won’t eat the food. This situation is becoming heartbreaking to watch. I emailed Whiskas customer care multiple times, and to this day I have received absolutely no response. No acknowledgement, no assistance, nothing. The lack of accountability is shocking for a brand this big. If this continues, Whiskas will be directly responsible for the starvation of my 3 cats and 3 kittens, because I trusted their product and their customer support, and both have failed me completely. I am posting this review because I want other pet owners to be aware of what is happening with the Whiskas Fish Flavour formula and the complete silence from their customer service team
1 reviews | Active since Nov 2021
Whiskas Formula Failure: My Cats Are Starving and Customer Care Is Silent
I am extremely disappointed and frustrated with both the product quality and customer service from Whiskas. I recently bought a large bag of Whiskas Fish Flavour pellets, and it’s clear that the formula has changed. All three of my cats, who have eaten this flavour for years, suddenly refuse to touch it. They smell it and walk away. This is not a small issue. I spent the last money I had on this big bag, trusting the brand I’ve always re**** on. Now my cats are growing thinner every day because they simply won’t eat this new formula. One of my cats has just had kittens, and she’s being drained by them while getting no nutrients back because she won’t eat the food. This situation is becoming heartbreaking to watch. I emailed Whiskas customer care multiple times, and to this day I have received absolutely no response. No acknowledgement, no assistance, nothing. The lack of accountability is shocking for a brand this big. If this continues, Whiskas will be directly responsible for the starvation of my 3 cats and 3 kittens, because I trusted their product and their customer support, and both have failed me completely. I am posting this review because I want other pet owners to be aware of what is happening with the Whiskas Fish Flavour formula and the complete silence from their customer service team
1 reviews | Active since Jan 2021
WHISKERS (MARS) POOR CUSTOMER SERVICE
I purchased 2 x boxes of wet Whiskers cat food of 12 x pouches in each box. I realized that my three cats would pull up their noses. Half way through the first box, I decided to smell the food. The food was rotten. I opened the second box. Same thing. The food was rotten. I contacted MARS, explained the situation. They wanted BB dates Bar codes Where I purchased the products. I sent them pics of everything. They promised me that they would get back to me once the investigation was made. They also stated that they would send me vouchers in replacement of the rotten products. I kept the rotten food in my home which started attracting flies and causing a health problem. Two weeks ago and I've heard nothing. When I tried to follow up, they ghosted me. Never in my life have I dealt with such poor service.
1 reviews | Active since Jan 2021
WHISKERS (MARS) POOR CUSTOMER SERVICE
I purchased 2 x boxes of wet Whiskers cat food of 12 x pouches in each box. I realized that my three cats would pull up their noses. Half way through the first box, I decided to smell the food. The food was rotten. I opened the second box. Same thing. The food was rotten. I contacted MARS, explained the situation. They wanted BB dates Bar codes Where I purchased the products. I sent them pics of everything. They promised me that they would get back to me once the investigation was made. They also stated that they would send me vouchers in replacement of the rotten products. I kept the rotten food in my home which started attracting flies and causing a health problem. Two weeks ago and I've heard nothing. When I tried to follow up, they ghosted me. Never in my life have I dealt with such poor service.
1 reviews | Active since Oct 2018
Made my kitten sick
No nutrition. My cat lost weight and was extremely lethargic, weak and not himself for the month I had him on Whiskas. As soon as I got him different food, he ate as if he hadn't eaten in days.....