I paid my Flycool account with a payment link, and my payment is still not allocated

I paid my Flycool account with a payment link, and my payment is still not allocated. A service is disconnected. it's now going for day 4... I want a refund, and I want to cancel as well as terrible services from flycool no one can even assist in emailing. I keep getting the freaking payment link repeatedly sent on whatsapp. I dont get no one to assist me I want a refund useless service