TrustIndex
2.7
NPS Score
-43
Recommended: Unlikely
Dec '25 - Nov '26
Frequently Asked Questions About WhatsApp
Is WhatsApp trustworthy?
WhatsApp has a TrustIndex of 2.7 out of 10 on Hellopeter, based on 50 reviews in the last 12 months. Hellopeter has tracked WhatsApp across 233 total reviews. How is the TrustIndex calculated? →
Recent reviews (50)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Nov 2024
Assisted by Gontse
Assisted by Gontse. I will have excellent night sleep. Thank you
1 reviews | Active since Nov 2024
Assisted by Gontse
Assisted by Gontse. I will have excellent night sleep. Thank you
1 reviews | Active since May 2014
Terrible experience
I am extremely disappointed and frustrated with WhatsApp. After using my business number for 10 years, my account has suddenly been banned, and my business has been left in a very difficult position. By banning my account, WhatsApp has disrupted my daily operations, affected communication with clients and talent, and put my business at risk. I have built this business over many years, and losing access to my main communication channel without a clear explanation is extremely stressful and damaging. I understand that WhatsApp needs to prevent spam and abuse, but legitimate businesses should not have to suffer without proper communication, transparent explanations or effective support. If a business account is flagged, there should be a fair and accessible way to resolve the issue quickly. Ten years on the same number, years of building relationships, and one ban that threatens to disrupt everything. WhatsApp, businesses depend on your platform. We deserve better support, more transparency and a fair review process. I urgently need my account restored and a proper explanation for this decision. #WhatsApp #WhatsAppBusiness #SmallBusiness #BusinessSupport #CustomerService
1 reviews | Active since May 2014
Terrible experience
I am extremely disappointed and frustrated with WhatsApp. After using my business number for 10 years, my account has suddenly been banned, and my business has been left in a very difficult position. By banning my account, WhatsApp has disrupted my daily operations, affected communication with clients and talent, and put my business at risk. I have built this business over many years, and losing access to my main communication channel without a clear explanation is extremely stressful and damaging. I understand that WhatsApp needs to prevent spam and abuse, but legitimate businesses should not have to suffer without proper communication, transparent explanations or effective support. If a business account is flagged, there should be a fair and accessible way to resolve the issue quickly. Ten years on the same number, years of building relationships, and one ban that threatens to disrupt everything. WhatsApp, businesses depend on your platform. We deserve better support, more transparency and a fair review process. I urgently need my account restored and a proper explanation for this decision. #WhatsApp #WhatsAppBusiness #SmallBusiness #BusinessSupport #CustomerService
1 reviews | Active since Jan 2025
WhatsApp has NO SECURITY against Hackers!!!
NO SECURITY!!! Their authentication runs through SMS so when you get Hacked it is very easy for the Hackers to get your WhatsApp and keep it. I had my SIM reinstated with my number and I still cannot get my WhatsApp back two days later. It is causing huge chaos with friends, family, and clients. The AI Chatbots do NOT help. META is a **** and clearly cannot keep our WhatsApp profiles safe.
1 reviews | Active since Jan 2025
WhatsApp has NO SECURITY against Hackers!!!
NO SECURITY!!! Their authentication runs through SMS so when you get Hacked it is very easy for the Hackers to get your WhatsApp and keep it. I had my SIM reinstated with my number and I still cannot get my WhatsApp back two days later. It is causing huge chaos with friends, family, and clients. The AI Chatbots do NOT help. META is a **** and clearly cannot keep our WhatsApp profiles safe.
1 reviews | Active since Jan 2025
Whatsapp Destroyed my Business
Ever since meta whatsapp has been launched. both my primary Whatsapp phone numbers have been permanently banned without warning. My business has come to a grinding halt. I'm destroyed. Now I have to start all over again with what platform as Whatsapp is the main most popular platform. I'm not going to survive this. My Business is 6 years old and is mainly dependent on facebook for advertising and whatsapp for communication with my clients. NOW NOTHING!!!!!!!!! No reviews are accepted on the account as you can never SPEAK to a HUMAN BEING!!! And get flagged for ridiculous reasons like explanatory words your business depends on even something as simple as the word Future can get you flagged. Be wary of getting flagged by Meta for following up with new clients.
1 reviews | Active since Jan 2025
Whatsapp Destroyed my Business
Ever since meta whatsapp has been launched. both my primary Whatsapp phone numbers have been permanently banned without warning. My business has come to a grinding halt. I'm destroyed. Now I have to start all over again with what platform as Whatsapp is the main most popular platform. I'm not going to survive this. My Business is 6 years old and is mainly dependent on facebook for advertising and whatsapp for communication with my clients. NOW NOTHING!!!!!!!!! No reviews are accepted on the account as you can never SPEAK to a HUMAN BEING!!! And get flagged for ridiculous reasons like explanatory words your business depends on even something as simple as the word Future can get you flagged. Be wary of getting flagged by Meta for following up with new clients.
1 reviews | Active since Jan 2013
Unacceptable Service Interruptions
My WhatsApp account has been suspended 5–6 times without clear explanation. Each time I lose contact with clients and risk losing business. This repeated disruption is unacceptable for a professional communication tool.
1 reviews | Active since Jan 2013
Unacceptable Service Interruptions
My WhatsApp account has been suspended 5–6 times without clear explanation. Each time I lose contact with clients and risk losing business. This repeated disruption is unacceptable for a professional communication tool.
1 reviews | Active since May 2024
WhatsApp keeps telling me that I am in violation of your Terms of Service, and today my account has been suspended again. This is now the 5th or 6th time this has happened. Every time, I have to submit a review and wait for my account to be restored. In the meantime, I lose contact with clients and potentially lose business. This is having a serious impact on me professionally. What is extremely frustrating is that I am unable to speak to a real person who can explain exactly why my account keeps being suspended and what I need to do to prevent this from happening again. The automated AI review process is not resolving the underlying problem. I need to speak to a human representative who can properly investigate my account, explain what is causing these repeated suspensions, and help me resolve the issue permanently. I am asking WhatsApp to please escalate this matter to a human support agent. I need to understand exactly what I am doing that is allegedly violating the Terms of Service so that I can correct it and continue using WhatsApp without repeatedly losing access to my clients and business contacts. Please do not simply restore my account again without investigating the reason for these repeated suspensions. I need a permanent solution.
1 reviews | Active since May 2024
WhatsApp keeps telling me that I am in violation of your Terms of Service, and today my account has been suspended again. This is now the 5th or 6th time this has happened. Every time, I have to submit a review and wait for my account to be restored. In the meantime, I lose contact with clients and potentially lose business. This is having a serious impact on me professionally. What is extremely frustrating is that I am unable to speak to a real person who can explain exactly why my account keeps being suspended and what I need to do to prevent this from happening again. The automated AI review process is not resolving the underlying problem. I need to speak to a human representative who can properly investigate my account, explain what is causing these repeated suspensions, and help me resolve the issue permanently. I am asking WhatsApp to please escalate this matter to a human support agent. I need to understand exactly what I am doing that is allegedly violating the Terms of Service so that I can correct it and continue using WhatsApp without repeatedly losing access to my clients and business contacts. Please do not simply restore my account again without investigating the reason for these repeated suspensions. I need a permanent solution.
1 reviews | Active since Jan 2025
Account blocked for switching numbers
I switched to my new phone and new cell number. I have gotten 3 temporary blocks and now "This account can no longer use WhatsApp due to spam" I have not spammed anyone. I messages my existing contacts, in my existing chats, to let them know I'm now using my new number. Today I got the final block for messaging my favourite radio station. I message them almost every day for their competitions. This is super inconvenient, and it's getting ridiculous. Now I can't keep in touch with people or use my WhatsApp for work, because it claims spam. I'm livid.
1 reviews | Active since Jan 2025
Account blocked for switching numbers
I switched to my new phone and new cell number. I have gotten 3 temporary blocks and now "This account can no longer use WhatsApp due to spam" I have not spammed anyone. I messages my existing contacts, in my existing chats, to let them know I'm now using my new number. Today I got the final block for messaging my favourite radio station. I message them almost every day for their competitions. This is super inconvenient, and it's getting ridiculous. Now I can't keep in touch with people or use my WhatsApp for work, because it claims spam. I'm livid.