Business Account - Banned

Good Day,

To whom this may concern.

On Monday 18th September 2017 I received my new upgrade for my private cellular phone and i have decided to get another number for a Business number as i run my own Business.

Monday evening came and my new number got activated. I had immediately downloaded whatsapp as i needed to inform my clients of my new number asap.

It wasn't even 10 min after i have downloaded the whatsapp application then i was informed that my account has been Banned due to the way i have used the service.

Bastian at the whatsapp team then informed me it has been lifted, i then informed him this was not the case as i still receive an error when trying to login. He then informed me that the account has been Banned and should i forward another email that the email will then be seen as SPAM and will not be attended to.

This was service was so unexpected and i was so shacked in the way that this query has been handled. I have also informed Bastian (Whatsapp Team) that i needed this matter to be sorted out asap as i am using this for Business. No feedback to date has been received with regards to this matter.

This is very urgent as my clients are struggling to get hold of me and the Whatsapp Team (Bastian) just does not want to assist in this matter.

Thanking you,

Kind Regards, Zelvin Kearney