1 reviews | Active since Mar 2017
Water Loss Inurance ****
These people are unreasonable and unfair - they look for any reason not to pay. Water Loss insurance is a **** between these people and the Durban Metro. We are forced to take this insurance and pay it for many years and when you have a claim they look for any tiny reason not to pay out full claim, This is what the Metro website says : "If the insurance company is satisfied that the leak was underground and was repaired correctly then it will pay the customer's excess water charges for up to two metering periods. The full account is to be paid by the customer. Any compensation due from the insurers will be paid directly to the Municipality who will credit the customer's water account." This is a lie, the broker Westwood will only pay for the month the leak was repaired and the month before, so not 2 months as in 60 days. If your leak was repaired on the 2nd of the month they pay for 2 days and then the month before effectively 32 days. Major ****.
Dear Mr Eksteen
We confirm your claim in the amount of R9 156.38 was settled by the insurer.
Please refer to the detailed settlement breakdown which clearly indicates how the settlement was made up of. (copy emailed for ease of reference)Just to clarify, the policy does pay for two consecutive months ie; Maximum 65days per period.
Should you need further clarity, please contact our office and speak to Mrs Anandlal.
Thank you.
Dear Mr Eksteen
We confirm your claim in the amount of R9 156.38 was settled by the insurer.
Please refer to the detailed settlement breakdown which clearly indicates how the settlement was made up of. (copy emailed for ease of reference)Just to clarify, the policy does pay for two consecutive months ie; Maximum 65days per period.
Should you need further clarity, please contact our office and speak to Mrs Anandlal.
Thank you.