No feedback on Water loss claim submitted 8 months ago

<p>I have been paying water loss insurance on 3 separate Municipal accounts since 2009.</p> <p>In addition, a 4th account since 1998.</p> <p> </p> <p>A water loss claim was submitted WW32512 on 22nd February due to an underground leak which was detected and repaired.</p> <p> </p> <p>I was advised by Westwood Insurance brokers on 8th March that +/- 60 days to process the claim.</p> <p>I followed up on 25 May, 1st Jul but no feedback.</p> <p>20th Jul, I was informed by the agent that the claim will be settled by end of the month.</p> <p>2nd Aug, no feedback or refunds where given so followed up again - no feedback.</p> <p>29th Aug and 29th Sept followed up again and no feedback provided.</p> <p> </p> <p>I don't understand why I'm paying for a service to Westwood Insurance Brokers via the Municipality if the process to finalise or get feedback on a claim takes months.</p> <p> </p> <p> </p> <p> </p> <p> </p>