NO CARE NO COMPASSION

NO WORDS not even worth one star .........just read these reviews to work out if you love your pet...do not go to this place. As a very involved animal activist, animal ***** and animal rescuer and dog and cat owner. We rushed our beloved Rusty into this emergency vet. After taking a R15000 deposit which they were mostly concerned about, we left our Rusty in the hands of these people. I could name the main suspect of lies, disrespect and total lack of integrity, but I will not for now. I will let Carte Blanche or the likes do that. To summarise they operated on our beloved dog Rusty over a period of 2 weeks. The actual vet seemed professional and kind. The problem was after each surgery done late on Fridays, he would take the next few days off and Rusty was left with the most defensive, hard, horrible and unkind people. They were guarded and unwilling to actually care. Rusty allegedly had 2 "successful" operations. He was on his way home that week, on the eve of Humans rights Day which is a public holiday and caused all three partners and the CEO and anybody else who mattered in that "clinic" to have a 5 day + break. I arrived to see Rusty as we did each day and could clearly see that something had happened. He was glazed over, panting in huge distress and very dehydrated. I had to cup my hands at an outside tap to give him 22 handfuls of water. I queried this issue and asked to speak to the vet on duty. This person remained completely uncontactable after numerous requests and then eventually called back to say she had x-rayed Rustys lungs. There was nothing wrong with his lungs. they had concealed, ignored or abused Rusty which had caused acute pain which results in panting. They had covered his surgeries which were before open and healing. When queried they said there was swelling. They made the next 5 days impossible to get answers and left our poor boy to suffer for 5 days. We visited him each day with no VET reporting to us and the staff making pathetic excuses for his ongoing deterioration. Eventually the vet involved arrived back from his 5 days off and put on an incredible display of not knowing what happened. Very unauthentic. I then cross questioned him and it was revealed that a pin from one of the surgeries had split through the skin and the mystery person removed it without mentioning into me. This story actually would make a great documentary on why to not EVER go there. Rusty died and they are still demanding an additional R 41 000 with a suspected clear non disclosure, abuse or neglect. They are uncontactable and have got lots of very unpleasant debt rough scary people to demand their money. We have asked for a meeting, and a way forward to bring this terribly tragic sequence of events to an end.

PLEASE DO NOT TAKE YOUR PETS HERE. Just google reviews on hello peter and facebook and google and read what actually goes on there. If I had, I would still have my beautiful Rusty. I cannot forgive myself for trusting these terrible people!!!!!!! Subsequently we have had 2 other serious pet concerns and we have found our dream vet. She has saved them from both being very ill.