Poor Service

This is my communication with Westgate mall and till today nothing has been done

Hello, i reported a fall that took place on Friday 18/10 between 15:00-15:15. the contact details displayed info for a Shamiela properties. To date i have had no response which is poor. I fell as the floor was wet and there no signs as warning.

i need someone to get back to me regarding this or advise how i can take my complaint further

Hi Carmen, thank you for contacting us. Kindly provide us with your contact details and someone from our team will be in touch with you. The Westgate Team

Thanks for getting back to me, I would prefer to be contacting via email as i don't always have my phone with me. ***

Hi Carmen, thank you. We have escalated your query. The Westgate Team

Hi there, its been a week since you advised You've escalated my query. I have heard nothing and no email correspondence took place as per my initial request. I think it's disgusting that Westgate mall has no regard for its customers. I fell as a result of a wet floor and there were no warning signs, they were conveniently placed there after i left the scene. Im not happy at the lack of ownership taken here. I want to know what Westgate mall is going to do to acknowledge and fix this. Who do i escalate this to further as nothing was even done in the first place

I have no words for you guys and how you blatantly ignored my incident