Zenophobia : Unrealistic alterations in Rules

Hi, <br> <br> 8 months ago I was at the Eastgate Branch to open a dollar transfer account and was rudely rebuffed that I did not meet the requirements even after i have submitted all the required and necessary documentation as required only for me to go to another branch with the same document and was gracefully attended to and my account was opened. I later found out that the employee who attended to me was always fund of rebuffing and making hard to people to receive money sent to them. As this was the case with the Eastgate branch (with regards to a particular employee). <br> <br> Nonetheless I approached the same Branch this year with the intent of receiving money sent to me, only to discover that the same employee was on desk again and he also rebuffed and refused me from collecting my money with a claim that i got the name of the sender wrong and after numerous attempts to try and clarify the turn of events he still refused. I was shocked because i had earlier collected money there sometime last year from a different employee other than him and it all went well without any fluke but in his case once he sees that you are a foreigner his whole demeanour changes. I find this unaceptable.