NPS Score
-100
Recommended: Unlikely
Oct '25 - Sep '26
Frequently Asked Questions About Western Union
How is Western Union rated on Hellopeter?
Hellopeter has tracked Western Union across 138 reviews. Western Union hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Western Union? Write a review to help others decide.
Recent reviews (2)
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Share Your Experience1 reviews | Active since Oct 2011
Western Union is worthless
We have TWICE in the last month had someone try to send us money from the USA. Each time it was tracked, and the website promised it within 10 days (!). Then before it arrives, it is immediately refunded to the sender. No communication at all from WU. They just aren't worth using.
1 reviews | Active since Oct 2011
Western Union is worthless
We have TWICE in the last month had someone try to send us money from the USA. Each time it was tracked, and the website promised it within 10 days (!). Then before it arrives, it is immediately refunded to the sender. No communication at all from WU. They just aren't worth using.
1 reviews | Active since Mar 2021
The worst Western Union in the country
Western Union Eastgate Mall should actually shut its doors. That is how bad their service is. I understand that every organization has protocols and procedures but theirs does not make any sense, their staff's attitude and customer service is appalling. I wanted to send money to a family member by marriage (my uncles wife's brother). My uncle unfortunately could not send the money himself and asked me to do so. I had drawn the amount from my account, pulled a 3-month bank statement to show that it comes from my account and I had the person/receivers' details. I was told that I needed a valid reason for what the money will be used for (fair enough) but told that I am a 3rd party and I had no relation to this person (as if now i had to get to know this person on a personal bases before I could send money to them - I was honest that I knew him but not that well because they had lived in Taiwan), and that I could not send the money which made no sense because why would I send some random person money (it should be none of your business whether it's a friend , family member or Jesus Christ), where is the logic in that. Instead, I get told about SARS and the Reserve bank will enquire - strangely this has never been an issue prior. I then went to Western Union in ABSA - no such rules or cross questioning me what the money was for (it was a gift) or who this person was and their relation to me. efficient service, great customer service and people skills. . . The staff at the stand-alone Western Union branch can learn a thing or two on what is customer service and use their logic as critical thinking has gone out the window.
1 reviews | Active since Mar 2021
The worst Western Union in the country
Western Union Eastgate Mall should actually shut its doors. That is how bad their service is. I understand that every organization has protocols and procedures but theirs does not make any sense, their staff's attitude and customer service is appalling. I wanted to send money to a family member by marriage (my uncles wife's brother). My uncle unfortunately could not send the money himself and asked me to do so. I had drawn the amount from my account, pulled a 3-month bank statement to show that it comes from my account and I had the person/receivers' details. I was told that I needed a valid reason for what the money will be used for (fair enough) but told that I am a 3rd party and I had no relation to this person (as if now i had to get to know this person on a personal bases before I could send money to them - I was honest that I knew him but not that well because they had lived in Taiwan), and that I could not send the money which made no sense because why would I send some random person money (it should be none of your business whether it's a friend , family member or Jesus Christ), where is the logic in that. Instead, I get told about SARS and the Reserve bank will enquire - strangely this has never been an issue prior. I then went to Western Union in ABSA - no such rules or cross questioning me what the money was for (it was a gift) or who this person was and their relation to me. efficient service, great customer service and people skills. . . The staff at the stand-alone Western Union branch can learn a thing or two on what is customer service and use their logic as critical thinking has gone out the window.