PZ
Parbie Z
1 reviews | Active since Sept 2019
13 Sept 2019, 14:21
Xenophobic acts at Western Union
My partner went to Western Union Westgate branch to take out money he had received on behalf of a family friend. The lady that assisted him decides to be difficult the moment she has his passport in her hand and realizes that hes of a foreign national, she starts telling him of how he can't actually take out the money on behalf of someone else and what makes the matter worse is that the family friend was also present in case some sort of issues arise. She told him that she can't help him therefore he should go to Travelex, the problem there was that my partner didn't have proof of address on him. He decided to go back to Western Union and got assistance from someone different who now showed my partner that he's been blocked in the system but fortunately he did see what happened earlier with the lady, unblocked him and proceeded as normal.
Helpful (0)
Replies (2)0
Replies (2)
Western Union's replyOfficial
13 Sept 2019, 14:42Good Day Parbie Z
Thank you for bringing this to our attention. A Western Union Executive Customer Care Consultant will be in contact with you shortly for more information.
Kind Regards
Western Union
Thank you for bringing this to our attention. A Western Union Executive Customer Care Consultant will be in contact with you shortly for more information.
Kind Regards
Western Union
Western Union's reply13 Sept 2019, 14:42
Official
Good Day Parbie Z
Thank you for bringing this to our attention. A Western Union Executive Customer Care Consultant will be in contact with you shortly for more information.
Kind Regards
Western Union
Thank you for bringing this to our attention. A Western Union Executive Customer Care Consultant will be in contact with you shortly for more information.
Kind Regards
Western Union
Western Union's replyOfficial
23 Sept 2019, 21:45Dear Parbie Za: We are writing in response to your recent complaint to Hello Peter. In your complaint, you expressed concern regarding the rudeness of one of the Agents at a Western Union Agent Location. You stated that this Agent was rude to your partner because he is a Foreign National. She then proceeded to send him away to another location. He later returned to this location and was serviced by a different Agent with no problems. We made several attempts to contact you to obtain additional information regarding your experience. Unfortunately, you did not respond. Without the requested information, we are unable to move forward with an investigation. For us to research your concerns, we must obtain additional information from you. Please provide the following: • The Receiver’s Full Name• The Money Transfer Control Number (MTCN) • The Western Union Agent Location Name and Address Western Union is guided by a purpose of moving money for better for our customers. It drives every decision we make, and this includes making it easier, safer and faster for customers to move money across - currencies, languages and to and from more than 200 countries and territories. Western Union is committed to and has a history of showing utmost respect for our consumers, both sender and receiver. That respect for our consumers plays a critical role in the controls and protocols that Western Union has in place to help protect consumers against potential and actual *****. We sincerely apologize for any inconvenience you have experienced with the specified Western Union transaction and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at ***, and provide the Western Union Reference #: ***0. You may also email us at ***. Sincerely, The Western Union Executive Resolutions Team ref:_00D15F40r._5001C1KDqS3:ref
Western Union's reply23 Sept 2019, 21:45
Official
Dear Parbie Za: We are writing in response to your recent complaint to Hello Peter. In your complaint, you expressed concern regarding the rudeness of one of the Agents at a Western Union Agent Location. You stated that this Agent was rude to your partner because he is a Foreign National. She then proceeded to send him away to another location. He later returned to this location and was serviced by a different Agent with no problems. We made several attempts to contact you to obtain additional information regarding your experience. Unfortunately, you did not respond. Without the requested information, we are unable to move forward with an investigation. For us to research your concerns, we must obtain additional information from you. Please provide the following: • The Receiver’s Full Name• The Money Transfer Control Number (MTCN) • The Western Union Agent Location Name and Address Western Union is guided by a purpose of moving money for better for our customers. It drives every decision we make, and this includes making it easier, safer and faster for customers to move money across - currencies, languages and to and from more than 200 countries and territories. Western Union is committed to and has a history of showing utmost respect for our consumers, both sender and receiver. That respect for our consumers plays a critical role in the controls and protocols that Western Union has in place to help protect consumers against potential and actual *****. We sincerely apologize for any inconvenience you have experienced with the specified Western Union transaction and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at ***, and provide the Western Union Reference #: ***0. You may also email us at ***. Sincerely, The Western Union Executive Resolutions Team ref:_00D15F40r._5001C1KDqS3:ref